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Parcel from Ukraine, arrived safely in UK but has now disappeared

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wapsbasm
Posts: 33
Joined: 31 Aug 2019, 01:09
Gender: Male

Parcel from Ukraine, arrived safely in UK but has now disappeared

Post by wapsbasm »

Hello,

I've been sent a small parcel from a friend in the Ukraine, and luckily it was in the hands of UKRPoshta by 23rd Feb and on its way to the UK literally a few hours before the Russian invasion began. I receive parcels from the sender on a regular basis but obviously as a result of the invasion, the package has had to take the slow route over land instead of the usual airmail (which impressively usually only takes just over a week). After almost a month with no tracking, I had sadly written the package off.

On the 17th of March however, the UKRPoshta tracking suddenly updated to indicate that the package had in fact miraculously reached the UK. By the 18th, it had apparently cleared customs and was released to RM. This is where UKRPoshta's ability to track it ends.

Usually from that point it might take up to a week for RM to make final delivery, but now it's almost a fortnight and there's still no sign of it (and seemingly no way to track it once it arrives in the UK).

Please, tell me this parcel didn't make a long journey all the way out of a foreign war zone only to disappear somewhere between Heathrow and watford. :cry
SpacePhoenix
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Re: Parcel from Ukraine, arrived safely in UK but has now disappeared

Post by SpacePhoenix »

What's the tracking number?
wapsbasm
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Joined: 31 Aug 2019, 01:09
Gender: Male

Re: Parcel from Ukraine, arrived safely in UK but has now disappeared

Post by wapsbasm »

I only have the UKRPoshta number, but it has tracked it into the UK.

RH060868819UA
TrueBlueTerrier
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Re: Parcel from Ukraine, arrived safely in UK but has now disappeared

Post by TrueBlueTerrier »

Looking at the tracking, albeit translated from Ukrainian by google https://parcelsapp.com/en/tracking/RH060868819UA

the last scan was by UKRPOSHTA, not Royal Mail, so it's most likely still in UK customs getting checked out. With the invasion by Russia, it could just be that they are being extra careful, hence the delay. But that is a guess as we are not an official site.

Also, we can't say for certain that it has reached UK customs because of the situation. There are no air services from/to Ukraine at the moment so everything is probably going by road for at least part of the journey. This means that there could be a long delay between UKRPOSHTA scanning it into Customs (causing the entered UK scan) and it actually entering UK customs.

I'll be honest it could take a few days, weeks or even months to sort out. It's an unusual situation so it's not something we have experienced before.
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wapsbasm
Posts: 33
Joined: 31 Aug 2019, 01:09
Gender: Male

Re: Parcel from Ukraine, arrived safely in UK but has now disappeared

Post by wapsbasm »

TrueBlueTerrier wrote:
01 Apr 2022, 08:57
Also, we can't say for certain that it has reached UK customs because of the situation. There are no air services from/to Ukraine at the moment so everything is probably going by road for at least part of the journey. This means that there could be a long delay between UKRPOSHTA scanning it into Customs (causing the entered UK scan) and it actually entering UK customs.
Ah, I see. I was just assuming that the 'United Kingdom' suffix on the tracking was an indication that it was already in the country and being handed over. As I say, 'normally' it's a week at most after seeing the words 'United Kingdom' that I get a parcel to my door, but of course 'normal' has gone out of the window since the invasion.

So it's still a waiting game, then, and all isn't necessarily lost yet.

Thanks for your help, it's much appreciated :)