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International Tracking has not updated for 2 days.
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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
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Jict
- Posts: 7
- Joined: 09 Nov 2021, 13:28
- Gender: Female
International Tracking has not updated for 2 days.
I handed over a parcel at Baillieston DO on 7th November just after 2pm - postage had already been paid online.
Tracking shows that it was accepted there at 2:12pm. As it was a Sunday I wasn't expecting anything to move that day but 48 hours later there is still no new information. All it says is this;
Your item was posted at the Royal Mail Customer Service Point at Glasgow Baillieston DO on 07-11-2021. More information will be available as it travels through our network.
Sunday 07 November 2021
14:14
Sender preparing item
14:12
Item Received
Glasgow Baillieston DO
14:12
Item Received
Glasgow Baillieston DO
Why would it be saying "Sender preparing item" 2 minutes after I handed the parcel in and why has there been no movement for 48 hours?
Tracking shows that it was accepted there at 2:12pm. As it was a Sunday I wasn't expecting anything to move that day but 48 hours later there is still no new information. All it says is this;
Your item was posted at the Royal Mail Customer Service Point at Glasgow Baillieston DO on 07-11-2021. More information will be available as it travels through our network.
Sunday 07 November 2021
14:14
Sender preparing item
14:12
Item Received
Glasgow Baillieston DO
14:12
Item Received
Glasgow Baillieston DO
Why would it be saying "Sender preparing item" 2 minutes after I handed the parcel in and why has there been no movement for 48 hours?
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NickRMCustomer
- Posts: 69
- Joined: 18 May 2021, 16:09
- Gender: Male
Re: International Tracking has not updated for 2 days.
Jict wrote: ↑09 Nov 2021, 13:37I handed over a parcel at Baillieston DO on 7th November just after 2pm - postage had already been paid online.
Tracking shows that it was accepted there at 2:12pm. As it was a Sunday I wasn't expecting anything to move that day but 48 hours later there is still no new information. All it says is this;
Your item was posted at the Royal Mail Customer Service Point at Glasgow Baillieston DO on 07-11-2021. More information will be available as it travels through our network.
Sunday 07 November 2021
14:14
Sender preparing item
14:12
Item Received
Glasgow Baillieston DO
14:12
Item Received
Glasgow Baillieston DO
Why would it be saying "Sender preparing item" 2 minutes after I handed the parcel in and why has there been no movement for 48 hours?
One of the experts will probably have a better idea than me, but I'd say it's all fine and there's nothing to worry about. The tracking only updates when an item is scanned.
"Sender preparing item" suggests to me that Royal Mail (the sender) are getting it ready. When it's next scanned you'll see a tracking update.
Although Tracking is useful, I think lots of us rely on it too much. I remember the days before tracking, when you'd wait and the mail or parcel always arrived.
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Jict
- Posts: 7
- Joined: 09 Nov 2021, 13:28
- Gender: Female
Re: International Tracking has not updated for 2 days.
Thanks. Yes I understand that nothing will appear until it's next scanned. However it appears not to have moved from where I dropped it off 48 hours ago. I would have expected some movement by now.NickRMCustomer wrote: ↑09 Nov 2021, 13:45Jict wrote: ↑09 Nov 2021, 13:37I handed over a parcel at Baillieston DO on 7th November just after 2pm - postage had already been paid online.
Tracking shows that it was accepted there at 2:12pm. As it was a Sunday I wasn't expecting anything to move that day but 48 hours later there is still no new information. All it says is this;
Your item was posted at the Royal Mail Customer Service Point at Glasgow Baillieston DO on 07-11-2021. More information will be available as it travels through our network.
Sunday 07 November 2021
14:14
Sender preparing item
14:12
Item Received
Glasgow Baillieston DO
14:12
Item Received
Glasgow Baillieston DO
Why would it be saying "Sender preparing item" 2 minutes after I handed the parcel in and why has there been no movement for 48 hours?
One of the experts will probably have a better idea than me, but I'd say it's all fine and there's nothing to worry about. The tracking only updates when an item is scanned.
"Sender preparing item" suggests to me that Royal Mail (the sender) are getting it ready. When it's next scanned you'll see a tracking update.
Although Tracking is useful, I think lots of us rely on it too much. I remember the days before tracking, when you'd wait and the mail or parcel always arrived.
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Snaggletooth
- EX POST OFFICE
- Posts: 2226
- Joined: 13 Sep 2011, 20:17
- Gender: Male
Re: International Tracking has not updated for 2 days.
Key bit of information missing here: what service did you use?
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Jict
- Posts: 7
- Joined: 09 Nov 2021, 13:28
- Gender: Female
Re: International Tracking has not updated for 2 days.
I used International Tracked.Snaggletooth wrote: ↑09 Nov 2021, 17:40Key bit of information missing here: what service did you use?
https://www.royalmail.com/sending/inter ... al-tracked
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SpacePhoenix
- MAIL CENTRES/PROCESSING
- Posts: 12119
- Joined: 12 Nov 2008, 17:03
- Gender: Male
Re: International Tracking has not updated for 2 days.
What country is it going to and what's the contents?
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Jict
- Posts: 7
- Joined: 09 Nov 2021, 13:28
- Gender: Female
Re: International Tracking has not updated for 2 days.
It's going to Canada. Contains a coat, one toddler's shoe and a drinking cup for a toddler. They were items left behind when my family visited recently and they wanted the coat back in particular.
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Snaggletooth
- EX POST OFFICE
- Posts: 2226
- Joined: 13 Sep 2011, 20:17
- Gender: Male
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NickRMCustomer
- Posts: 69
- Joined: 18 May 2021, 16:09
- Gender: Male
Re: International Tracking has not updated for 2 days.
Not sure if this will help, but have you tried putting the Tracking Number into ParceslApp.com, just in case more information is available there?
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Jict
- Posts: 7
- Joined: 09 Nov 2021, 13:28
- Gender: Female
Re: International Tracking has not updated for 2 days.
Yes which is why I chose that specifically.Snaggletooth wrote: ↑09 Nov 2021, 20:43There should be tracking information, then. Some other services don't have a full trail, but that does.
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Jict
- Posts: 7
- Joined: 09 Nov 2021, 13:28
- Gender: Female
Re: International Tracking has not updated for 2 days.
Tracking has finally updated just half an hour ago. Looks like it's been sitting about the Delivery office where I dropped it off on Sunday. I can understand it not going anywhere on a Sunday but it really should have moved yesterday.NickRMCustomer wrote: ↑09 Nov 2021, 20:59Not sure if this will help, but have you tried putting the Tracking Number into ParceslApp.com, just in case more information is available there?
Tuesday 09 November 2021
20:26
Item Despatched to Royal Mail site
Glasgow MC
Sunday 07 November 2021
14:14
Sender preparing item
14:12
Item Received
Glasgow Baillieston DO
14:12
Item Received
Glasgow Baillieston DO
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NickRMCustomer
- Posts: 69
- Joined: 18 May 2021, 16:09
- Gender: Male
Re: International Tracking has not updated for 2 days.
Oh! I missed the obvious. You are in Glasgow!
Royal Mail have put out early warning of some delays to services owing to COP26. There has been increased demand, road closures and some post boxes have been sealed up for security purposes, etc, putting strain on other locations.
When the high and mighty (or not) descend upon a place, all manner of things are impacted - I'm sure you'll find it starts moving through the network again now.
Royal Mail have put out early warning of some delays to services owing to COP26. There has been increased demand, road closures and some post boxes have been sealed up for security purposes, etc, putting strain on other locations.
When the high and mighty (or not) descend upon a place, all manner of things are impacted - I'm sure you'll find it starts moving through the network again now.
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NickRMCustomer
- Posts: 69
- Joined: 18 May 2021, 16:09
- Gender: Male
Re: International Tracking has not updated for 2 days.
If you look at the Daily Service Updates from TrueBlueTerrior (scroll up), you'll see the impact on postal services in Glasgow.
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Jict
- Posts: 7
- Joined: 09 Nov 2021, 13:28
- Gender: Female
Re: International Tracking has not updated for 2 days.
Aah thanks, that probably explains it then. I had forgotten about COP26 and all the nonsense associated with it.NickRMCustomer wrote: ↑09 Nov 2021, 21:19Oh! I missed the obvious. You are in Glasgow!
Royal Mail have put out early warning of some delays to services owing to COP26. There has been increased demand, road closures and some post boxes have been sealed up for security purposes, etc, putting strain on other locations.
When the high and mighty (or not) descend upon a place, all manner of things are impacted - I'm sure you'll find it starts moving through the network again now.