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International Tracking has not updated for 2 days.

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Jict
Posts: 7
Joined: 09 Nov 2021, 13:28
Gender: Female

International Tracking has not updated for 2 days.

Post by Jict »

I handed over a parcel at Baillieston DO on 7th November just after 2pm - postage had already been paid online.

Tracking shows that it was accepted there at 2:12pm. As it was a Sunday I wasn't expecting anything to move that day but 48 hours later there is still no new information. All it says is this;

Your item was posted at the Royal Mail Customer Service Point at Glasgow Baillieston DO on 07-11-2021. More information will be available as it travels through our network.

Sunday 07 November 2021
14:14
Sender preparing item
14:12
Item Received
Glasgow Baillieston DO
14:12
Item Received
Glasgow Baillieston DO

Why would it be saying "Sender preparing item" 2 minutes after I handed the parcel in and why has there been no movement for 48 hours?
NickRMCustomer
Posts: 69
Joined: 18 May 2021, 16:09
Gender: Male

Re: International Tracking has not updated for 2 days.

Post by NickRMCustomer »

Jict wrote:
09 Nov 2021, 13:37
I handed over a parcel at Baillieston DO on 7th November just after 2pm - postage had already been paid online.

Tracking shows that it was accepted there at 2:12pm. As it was a Sunday I wasn't expecting anything to move that day but 48 hours later there is still no new information. All it says is this;

Your item was posted at the Royal Mail Customer Service Point at Glasgow Baillieston DO on 07-11-2021. More information will be available as it travels through our network.

Sunday 07 November 2021
14:14
Sender preparing item
14:12
Item Received
Glasgow Baillieston DO
14:12
Item Received
Glasgow Baillieston DO

Why would it be saying "Sender preparing item" 2 minutes after I handed the parcel in and why has there been no movement for 48 hours?

One of the experts will probably have a better idea than me, but I'd say it's all fine and there's nothing to worry about. The tracking only updates when an item is scanned.

"Sender preparing item" suggests to me that Royal Mail (the sender) are getting it ready. When it's next scanned you'll see a tracking update.

Although Tracking is useful, I think lots of us rely on it too much. I remember the days before tracking, when you'd wait and the mail or parcel always arrived.
Jict
Posts: 7
Joined: 09 Nov 2021, 13:28
Gender: Female

Re: International Tracking has not updated for 2 days.

Post by Jict »

NickRMCustomer wrote:
09 Nov 2021, 13:45
Jict wrote:
09 Nov 2021, 13:37
I handed over a parcel at Baillieston DO on 7th November just after 2pm - postage had already been paid online.

Tracking shows that it was accepted there at 2:12pm. As it was a Sunday I wasn't expecting anything to move that day but 48 hours later there is still no new information. All it says is this;

Your item was posted at the Royal Mail Customer Service Point at Glasgow Baillieston DO on 07-11-2021. More information will be available as it travels through our network.

Sunday 07 November 2021
14:14
Sender preparing item
14:12
Item Received
Glasgow Baillieston DO
14:12
Item Received
Glasgow Baillieston DO

Why would it be saying "Sender preparing item" 2 minutes after I handed the parcel in and why has there been no movement for 48 hours?

One of the experts will probably have a better idea than me, but I'd say it's all fine and there's nothing to worry about. The tracking only updates when an item is scanned.

"Sender preparing item" suggests to me that Royal Mail (the sender) are getting it ready. When it's next scanned you'll see a tracking update.

Although Tracking is useful, I think lots of us rely on it too much. I remember the days before tracking, when you'd wait and the mail or parcel always arrived.
Thanks. Yes I understand that nothing will appear until it's next scanned. However it appears not to have moved from where I dropped it off 48 hours ago. I would have expected some movement by now.
Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Re: International Tracking has not updated for 2 days.

Post by Snaggletooth »

Key bit of information missing here: what service did you use?
Jict
Posts: 7
Joined: 09 Nov 2021, 13:28
Gender: Female

Re: International Tracking has not updated for 2 days.

Post by Jict »

Snaggletooth wrote:
09 Nov 2021, 17:40
Key bit of information missing here: what service did you use?
I used International Tracked.

https://www.royalmail.com/sending/inter ... al-tracked
SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 12119
Joined: 12 Nov 2008, 17:03
Gender: Male

Re: International Tracking has not updated for 2 days.

Post by SpacePhoenix »

What country is it going to and what's the contents?
Jict
Posts: 7
Joined: 09 Nov 2021, 13:28
Gender: Female

Re: International Tracking has not updated for 2 days.

Post by Jict »

SpacePhoenix wrote:
09 Nov 2021, 19:35
What country is it going to and what's the contents?
It's going to Canada. Contains a coat, one toddler's shoe and a drinking cup for a toddler. They were items left behind when my family visited recently and they wanted the coat back in particular.
Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Re: International Tracking has not updated for 2 days.

Post by Snaggletooth »

Jict wrote:
09 Nov 2021, 17:49
I used International Tracked.
There should be tracking information, then. Some other services don't have a full trail, but that does.
NickRMCustomer
Posts: 69
Joined: 18 May 2021, 16:09
Gender: Male

Re: International Tracking has not updated for 2 days.

Post by NickRMCustomer »

Not sure if this will help, but have you tried putting the Tracking Number into ParceslApp.com, just in case more information is available there?
Jict
Posts: 7
Joined: 09 Nov 2021, 13:28
Gender: Female

Re: International Tracking has not updated for 2 days.

Post by Jict »

Snaggletooth wrote:
09 Nov 2021, 20:43
Jict wrote:
09 Nov 2021, 17:49
I used International Tracked.
There should be tracking information, then. Some other services don't have a full trail, but that does.
Yes which is why I chose that specifically.
Jict
Posts: 7
Joined: 09 Nov 2021, 13:28
Gender: Female

Re: International Tracking has not updated for 2 days.

Post by Jict »

NickRMCustomer wrote:
09 Nov 2021, 20:59
Not sure if this will help, but have you tried putting the Tracking Number into ParceslApp.com, just in case more information is available there?
Tracking has finally updated just half an hour ago. Looks like it's been sitting about the Delivery office where I dropped it off on Sunday. I can understand it not going anywhere on a Sunday but it really should have moved yesterday.

Tuesday 09 November 2021
20:26
Item Despatched to Royal Mail site
Glasgow MC
Sunday 07 November 2021
14:14
Sender preparing item
14:12
Item Received
Glasgow Baillieston DO
14:12
Item Received
Glasgow Baillieston DO
NickRMCustomer
Posts: 69
Joined: 18 May 2021, 16:09
Gender: Male

Re: International Tracking has not updated for 2 days.

Post by NickRMCustomer »

Oh! I missed the obvious. You are in Glasgow!

Royal Mail have put out early warning of some delays to services owing to COP26. There has been increased demand, road closures and some post boxes have been sealed up for security purposes, etc, putting strain on other locations.

When the high and mighty (or not) descend upon a place, all manner of things are impacted - I'm sure you'll find it starts moving through the network again now.
NickRMCustomer
Posts: 69
Joined: 18 May 2021, 16:09
Gender: Male

Re: International Tracking has not updated for 2 days.

Post by NickRMCustomer »

If you look at the Daily Service Updates from TrueBlueTerrior (scroll up), you'll see the impact on postal services in Glasgow.
Jict
Posts: 7
Joined: 09 Nov 2021, 13:28
Gender: Female

Re: International Tracking has not updated for 2 days.

Post by Jict »

NickRMCustomer wrote:
09 Nov 2021, 21:19
Oh! I missed the obvious. You are in Glasgow!

Royal Mail have put out early warning of some delays to services owing to COP26. There has been increased demand, road closures and some post boxes have been sealed up for security purposes, etc, putting strain on other locations.

When the high and mighty (or not) descend upon a place, all manner of things are impacted - I'm sure you'll find it starts moving through the network again now.
Aah thanks, that probably explains it then. I had forgotten about COP26 and all the nonsense associated with it.