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Rm parcel stuck in post office?

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For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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Jamesbailey22
Posts: 16
Joined: 21 Nov 2020, 19:28
Gender: Male

Rm parcel stuck in post office?

Post by Jamesbailey22 »

Hi guys and gals,
I have an ebay item on its way from the uk to ireland.

I know royal mail and anpost are very busy atm.

My parcel was sent via international tracked and signed. But when i check the tracking number, all it says is " we've got it" and the only tracking available is
"Accepted at Post Office"
Its been like that for about a week now.
Is there a chance its still on its way but just hasnt been zapped with a scanner or is it still literally sitting in that post office still?

Any ideas? Thanks peeps. Stay safe
Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Re: Rm parcel stuck in post office?

Post by Snaggletooth »

There a lot of things that could have gone wrong, for instance:

The barcode label fell off (actually quite common);
The Post Office branch closed down due to Covid shortly after sending, and before the RM collection;
Fault with the tracking system;
Delays processing post into the mail centre;

Or, as you say, someone forgot about it. Are you the sender or the receiver?
Jamesbailey22
Posts: 16
Joined: 21 Nov 2020, 19:28
Gender: Male

Re: Rm parcel stuck in post office?

Post by Jamesbailey22 »

Thanks for the reply.
Im the reciever.

Ive had mail land from uk within 4 days, and the tracking had always updated. Just seems a little peculiar thats all.

Ill give it a few more days and see
Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Re: Rm parcel stuck in post office?

Post by Snaggletooth »

As you are the buyer, it isn't your job to chase Royal Mail. That is the seller's job. If it doesn't arrive as contracted, you need to make a claim from the seller.