I returned a purchase from an outdoor retailer and posted it first class delivery on the 1st of August, Tracking Number 0214-73D9-0197-B022. Postcode NN11 8QH.
I have phoned Stonehaven sorting office and they have said that all parcels leave the sorting office, I phoned the sorting office in Daventry and they are sure they have not received the parcel, but advised that it could have got stuck at the sorting offices in between Stonehaven and Daventry? Now what, seems there is nothing further I can do. I cannot get my refund as the retailer has not received the return and the item has not been returned to me even thought it has a return sender address on it.
Any help or advice please.
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Lost parcel from Scotland to England
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Snaggletooth
- EX POST OFFICE
- Posts: 2226
- Joined: 13 Sep 2011, 20:17
- Gender: Male
Lost parcel from Scotland to England
That isn't a tracking number, not sure what it is.
Under the distance selling regulations, it is the seller's responsibility to get the item to you. If that fails, it is the seller's problem, not yours. You need to make a claim and, if that is rejected, get some legal advice.
Under the distance selling regulations, it is the seller's responsibility to get the item to you. If that fails, it is the seller's problem, not yours. You need to make a claim and, if that is rejected, get some legal advice.
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SpacePhoenix
- MAIL CENTRES/PROCESSING
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- Joined: 12 Nov 2008, 17:03
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Lost parcel from Scotland to England
It's the tracking number from a 2D barcode. Either for a "Delivered Scanned" or as a recorded deliverySnaggletooth wrote:That isn't a tracking number, not sure what it is.
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Kerrydj
- Posts: 3
- Joined: 17 Aug 2020, 12:55
- Gender: Female
Lost parcel from Scotland to England
Its the tracking number for Royal Mail, First Class Delivery.
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Kerrydj
- Posts: 3
- Joined: 17 Aug 2020, 12:55
- Gender: Female
Lost parcel from Scotland to England
The problem is that its an item I am returning to a seller, so they have not received it and so cannot issue a refund. I specifically thought I would send it First Class so that I could track it but tracking is of no use really. As it seems they only update once its delivered and nothing in between.
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Snaggletooth
- EX POST OFFICE
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- Joined: 13 Sep 2011, 20:17
- Gender: Male
Lost parcel from Scotland to England
First class isn't a tracked service. You will get limited information if bought via certain online routes, that's all.Kerrydj wrote:I specifically thought I would send it First Class so that I could track it but tracking is of no use really.
That isn't true, the seller has to issue a refund if it doesn't get to you. They shouldn't be waiting for it to come back. If they won't give you a refund, apply for a chargeback from your credit card provider.Kerrydj wrote:The problem is that its an item I am returning to a seller, so they have not received it and so cannot issue a refund.