ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE

ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!

Grey card received saying insufficient postage paid

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

This is an open forum.
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
regalblinder
Posts: 2
Joined: 24 Aug 2019, 19:57
Gender: Male

Grey card received saying insufficient postage paid

Post by regalblinder »

I ordered a item from eBay, I received a grey card saying the postage was not paid but I have seen the proof of postage receipt and on the card there is no amount to pay. It says small package? It was sent first class from England to Scotland and its been a week before I received the grey card could anyone please help me with
Top
Sir Henry
Posts: 1316
Joined: 24 Oct 2014, 00:33
Gender: Male

Grey card received saying insufficient postage paid

Post by Sir Henry »

Best solution is to take the evidence of postage paid to the callers office at the address on the grey card. I'm not saying that they will definitely give you your item but the chances are that the staff will understand what has happened and be able to help.
"A third of the world's farmland is now useless due to soil degradation, yet we still keep producing mouths to feed. And what's you answer to that? Energy saving lightbulbs?"
Top
SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 12118
Joined: 12 Nov 2008, 17:03
Gender: Male

Grey card received saying insufficient postage paid

Post by SpacePhoenix »

Was it a little borderline for size between large letter and small packet?
Top
regalblinder
Posts: 2
Joined: 24 Aug 2019, 19:57
Gender: Male

Grey card received saying insufficient postage paid

Post by regalblinder »

Yea it was between the little jiffy ones and the large letter? But there's no price on the grey card
Top
TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72628
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Grey card received saying insufficient postage paid

Post by TrueBlueTerrier »

regalblinder wrote:Yea it was between the little jiffy ones and the large letter? But there's no price on the grey card

Have you checked it online: https://www.royalmail.com/personal/rece ... /pay-a-fee" onclick="window.open(this.href);return false;


Usually, a borderline small packet would get a £3 charge but could be as little as £1.50
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
Top

Return to “CUSTOMERS”