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Grey card received saying insufficient postage paid

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regalblinder
Posts: 2
Joined: 24 Aug 2019, 19:57
Gender: Male

Grey card received saying insufficient postage paid

Post by regalblinder »

I ordered a item from eBay, I received a grey card saying the postage was not paid but I have seen the proof of postage receipt and on the card there is no amount to pay. It says small package? It was sent first class from England to Scotland and its been a week before I received the grey card could anyone please help me with
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Sir Henry
Posts: 1316
Joined: 24 Oct 2014, 00:33
Gender: Male

Grey card received saying insufficient postage paid

Post by Sir Henry »

Best solution is to take the evidence of postage paid to the callers office at the address on the grey card. I'm not saying that they will definitely give you your item but the chances are that the staff will understand what has happened and be able to help.
"A third of the world's farmland is now useless due to soil degradation, yet we still keep producing mouths to feed. And what's you answer to that? Energy saving lightbulbs?"
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SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 12116
Joined: 12 Nov 2008, 17:03
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Grey card received saying insufficient postage paid

Post by SpacePhoenix »

Was it a little borderline for size between large letter and small packet?
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regalblinder
Posts: 2
Joined: 24 Aug 2019, 19:57
Gender: Male

Grey card received saying insufficient postage paid

Post by regalblinder »

Yea it was between the little jiffy ones and the large letter? But there's no price on the grey card
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TrueBlueTerrier
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Grey card received saying insufficient postage paid

Post by TrueBlueTerrier »

regalblinder wrote:Yea it was between the little jiffy ones and the large letter? But there's no price on the grey card

Have you checked it online: https://www.royalmail.com/personal/rece ... /pay-a-fee" onclick="window.open(this.href);return false;


Usually, a borderline small packet would get a £3 charge but could be as little as £1.50
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