delay at Heathrow Worldwide DC

Milojuna1 · Post by **Milojuna1** » 20 Dec 2017, 10:53

Hello I am waiting for my important parcel from UK to be send to Poland and this is what I get at royal mail website

11.12.17 04:51pm
SENT AT POST OFFICE
228 Wimborne Roa BH15 3DL

11.12.17 07:52pm
ON ITS WAY TO HEATHROW WORLDWIDE DC
DORSET MAIL CENTRE

11.12.17 07:55pm
ITEM COLLECTED
DORSET MAIL CENTRE

12.12.17. 12:09am
ARRIVED (MDN) AT
HEATHROW WORLDWIDE DC

Updated on 12.12.17 09:00am
ON ITS WAY TO GLS POLAND
UNITED KINGDOM

On the Top on it states

In Transit
Tracking no. RN433079273GB
Your item, posted on 11/12/17 with reference RN433079273GB has been passed to the overseas postal service for delivery in POLAND.
International Tracked and Signed

Handed to Delivery partner - Continue tracking on GLS website
There may be more information on our delivery partner's website

And today is 20.12.2017 and when I enter the ref number on GLS webiste still no results I asked the driver from GLS he told me it means the parcel has not reached their depot in Poland yet so anyone could tell me what is possibly happening there?

Thanks a lot

Post by **TrueBlueTerrier** » 20 Dec 2017, 13:21

It could be delayed in Customs as though there will be no Tax to pay there are other checks that customs sometimes do.

However, I would also contact Customer Services as they have access to a better tracking system and may be able to say where it is more definitely.

Milojuna1 · Post by **Milojuna1** » 22 Dec 2017, 19:47

And now continuing my case that I posted above I have checked on royal mail website there are 2 more updates and still nothing on GLS website. Could anyone lease tell me what is possibly happening ? Thanks a lot

Friday 22.12.2017
05:03am ARRIVED (MDN) AT
HEATHROW WORLDWIDE DC

Friday 22.12.2017
09:00 ON ITS WAY TO GLS POLAND
UNITED KINGDOM

parceltracker · Post by **parceltracker** » 19 Jan 2018, 12:00

Not going to make a new topic. Same old same old.

I know it was Christmas / New Year period and it takes time for sorting parcels, customs to clear etc etc

However. I'm not sure where exactly my parcel is. The tracker says:

Jan 16, 2018
03:51 pm
Shipment arrived at destination country.4PX

Dec 23, 2017
10:56 am
Arrive at transit airport.4PX
GBLAL

Dec 14, 2017
11:00 pm
Hand over to airline4PX
HK

Dec 14, 2017
07:54 pm
Depart from facility4PX
HONG KONG - HONG KONG

Dec 12, 2017
06:15 pm
Service provider received shipment information .4PX

Dec 12, 2017
05:34 pm
Shipment operation completed4PX
HONG KONG - HONG KONG

Dec 12, 2017
05:34 pm
Shipment arrived at facility and measured.4PX
HONG KONG - HONG KONG

Am I getting it right?

On Dec 12th they prepared the parcel. On Dec 14th they handed it to airline. On Dec 23rd in arrived at Langley. On Jan 16th it 'entered UK'?

I'm not sure. So was it cleared by customs 23/12 - 16/01 or it is being cleared by customs now from 16/01 which means another 2-3 weeks?

Thanks for help.

edit: destination country is UK, so Langley shouldn't be 'transit airport'.

Post by **Snaggletooth** » 19 Jan 2018, 14:06

That doesn’t look like normal postal service tracking, probably a private courier involved at one or both ends.

Despite that, I would say that it probably cleared customs on the 16th. Delays don’t seem to have been too bad this Christmas in general, so I would say that you have some combination of tax to pay, goods which were borderline for entry and sheer bad luck.

parceltracker · Post by **parceltracker** » 20 Jan 2018, 09:39

Snaggletooth wrote:That doesn’t look like normal postal service tracking, probably a private courier involved at one or both ends.

Despite that, I would say that it probably cleared customs on the 16th. Delays don’t seem to have been too bad this Christmas in general, so I would say that you have some combination of tax to pay, goods which were borderline for entry and sheer bad luck.

It has been sent by Singapore Post registered and insured.

Yes, there's definitely tax to pay.
Bad luck is my middle name, so not surprised.

Okay, thanks. So in other words now I'm waiting for the fee to pay card right? If it cleared customs on Tue the 16th then the card should be here by Mon the 22nd latest I guess.

edit: however it is not on RM track and trace system, is this normal? Does it appear there after paying the fee?

Thanks

Post by **Snaggletooth** » 20 Jan 2018, 21:52

Tax is almost inevitable rather than bad luck.

It should show up on RM’s track and trace once it has cleared customs, if it is coming by RM. Being sent through RM at this end is no guarantee that it will us the state mail service at the other end.

parceltracker · Post by **parceltracker** » 31 Jan 2018, 13:22

Hello. So still did not receive any information and the tracker does not update as well. Anyone can help me out this one?

Tracking number: RF508288706SG

https://track.aftership.com/4px/RF508288706SG" onclick="window.open(this.href);return false;?

Jan 16, 2018
03:51 pm
Shipment arrived at destination country.4PX
Dec 23, 2017
10:56 am
Arrive at transit airport.4PX
GBLAL
Dec 14, 2017
11:00 pm
Hand over to airline4PX
HK
Dec 14, 2017
07:54 pm
Depart from facility4PX
HONG KONG - HONG KONG
Dec 12, 2017
06:15 pm
Service provider received shipment information .4PX
Dec 12, 2017
05:34 pm
Shipment operation completed4PX
HONG KONG - HONG KONG
Dec 12, 2017
05:34 pm
Shipment arrived at facility and measured.4PX
HONG KONG - HONG KONG

hycraig · Post by **hycraig** » 02 Feb 2018, 11:19

i have to same problem as you although mine was dispatched a day earlier and still not updated to say arrived in uk like yours makes me wounder what the cause is, 10th of feb is my delivery deadline fingers crossed something changes and it turns up

2017-12-22
16:04:00
Arrive at transit airport.,GBLAL
2017-12-19
20:10:09
Depart from facility,HONG KONG - HONG KONG
2017-12-18
23:00:00
Hand over to airline,HK
2017-12-16
11:35:00
Service provider received shipment information .,
2017-12-16
10:28:26
Shipment operation completed,HONG KONG - HONG KONG
2017-12-16
10:28:26
Shipment arrived at facility and measured.,HONG KONG - HONG KONG

thanks

Post by **Snaggletooth** » 02 Feb 2018, 18:24

It might be the contents: could both of you say what was in your parcels?

hycraig · Post by **hycraig** » 02 Feb 2018, 20:28

Snaggletooth wrote:It might be the contents: could both of you say what was in your parcels?

yeah sure mine is a mobile phone from gearbest
thanks

Ras185 · Post by **Ras185** » 10 Feb 2018, 12:01

Same problem so didn’t see the point in creating a new thread.

Item has been stuck at Heathrow since December 18th with no movement. Item was bought from an American company (literally a book or two, some stationery, doesn’t sound like much but it’s a special book) by USPS. It’s been nearly two months now, I know Christmas would have slowed things down but I’ve given up hope. Is there any chance it could arrive after all this time and is there anything that I can actually do? From what I’ve seen the answer is no but I’m pretty bummed out about this

Crimsonknight3 · Post by **Crimsonknight3** » 11 Feb 2018, 00:55

Ras185 wrote:Same problem so didn’t see the point in creating a new thread.

Item has been stuck at Heathrow since December 18th with no movement. Item was bought from an American company (literally a book or two, some stationery, doesn’t sound like much but it’s a special book) by USPS. It’s been nearly two months now, I know Christmas would have slowed things down but I’ve given up hope. Is there any chance it could arrive after all this time and is there anything that I can actually do? From what I’ve seen the answer is no but I’m pretty bummed out about this

I'm in the exact same boat. Arrived in the UK on the 27th Jan and my parcel has vanished since then with zero information on the current status. These customs checks need to have proper rules, there are certain time requirements for their processing stated on the web page that describes the various information needed as a commercial importer (They have to process each "type" of check within a certain amount of days, I think for the normal checks it was 3-5 working days).

Either way, I have sent an email to the processing office's complaints department (Probably an email created + never used haha)

Will update as I go!

Post by **TrueBlueTerrier** » 11 Feb 2018, 10:33

Ras185 wrote:Same problem so didn’t see the point in creating a new thread.

Item has been stuck at Heathrow since December 18th with no movement. Item was bought from an American company (literally a book or two, some stationery, doesn’t sound like much but it’s a special book) by USPS. It’s been nearly two months now, I know Christmas would have slowed things down but I’ve given up hope. Is there any chance it could arrive after all this time and is there anything that I can actually do? From what I’ve seen the answer is no but I’m pretty bummed out about this

There's a chance but its diminishing one. I would contact the sender and ask for a refund/replacement, they should then claim/contact USPS.

Ras185 · Post by **Ras185** » 12 Feb 2018, 18:19

Crimsonknight3 wrote:
Ras185 wrote:Same problem so didn’t see the point in creating a new thread.

Item has been stuck at Heathrow since December 18th with no movement. Item was bought from an American company (literally a book or two, some stationery, doesn’t sound like much but it’s a special book) by USPS. It’s been nearly two months now, I know Christmas would have slowed things down but I’ve given up hope. Is there any chance it could arrive after all this time and is there anything that I can actually do? From what I’ve seen the answer is no but I’m pretty bummed out about this
I'm in the exact same boat. Arrived in the UK on the 27th Jan and my parcel has vanished since then with zero information on the current status. These customs checks need to have proper rules, there are certain time requirements for their processing stated on the web page that describes the various information needed as a commercial importer (They have to process each "type" of check within a certain amount of days, I think for the normal checks it was 3-5 working days).

Either way, I have sent an email to the processing office's complaints department (Probably an email created + never used haha)

Will update as I go!

Let me know how you get on!