Hello there, today after checking the tracking of a parcel that I've been waiting for, it says that it was delivered today, 05/03/2016 at 8:49.
When checking the number on https://www.royalmail.com/track-your-item" onclick="window.open(this.href);return false;, it shows the correct printed name but it has been signed by someone with a signature that I do not recognise.
This has never happened to me and I'm wondering how I should proceed with this. I have looked on the Royal Mail contact page and the earliest I can ring up will be tomorrow from 9AM to 2PM, is there anything I should specifically mention?
Thank you for any help in advance.
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Parcel delivered to wrong address
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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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Snaggletooth
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Parcel delivered to wrong address
If you are buying something from an EU based website or eBay seller etc then you should complain to the people you bought the thing from. Otherwise, yes, you could complain to RM, but it's much easier if the sender does it.
If you do end up making the complaint, you need to stress that you live at the address on the item but that you haven't received the item (remember: Royal Mail deliver to an address, not a person).
If you do end up making the complaint, you need to stress that you live at the address on the item but that you haven't received the item (remember: Royal Mail deliver to an address, not a person).