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Order stuck at San francisco for a long time

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Squishx
Posts: 3
Joined: 24 Jan 2016, 02:39
Gender: Male

Order stuck at San francisco for a long time

Post by Squishx »

Here is the tracking log for shoes I ordered 3 weeks ago

14/01/16 02:50 ARRIVED IN COUNTRYSAN FRANCISCO SAN FRANCISCO
13/01/16 AM ON ITS WAY TOSAN FRANCISCO UNITED STATES OF AMERICA
12/01/16 23:20 ARRIVED (MDN) AT HEATHROW WORLDWIDE DC
11/01/16 16:58 ITEM COLLECTED TYNESIDE MAIL CENTRE
11/01/16 16:56 ON ITS WAY TOHEATHROW WORLDWIDE DC

Your item, posted on 11/01/16 with reference RGB has arrived in SAN FRANCISCO and is being processed for delivery.

Item: RGB
via International Signed

Here's the tracking information from the USPS website

Your item has been processed through our sort facility in ISC SAN FRANCISCO (USPS) at 2:50 am on January 14, 2016.

I live in Hawaii. Any idea how long it will take?
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Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Re: Order stuck at San francisco for a long time

Post by Snaggletooth »

It's probably stuck in US customs, and it's very hard for us to comment on this. But if it was the UK then it tends to take longer if:

1. The goods are liable for a customs charge (i.e. import tax and fees);
2. The sender hasn't completed the customs declaration properly.

As you appear to have bought these from an internet seller, it may be a good idea to check the contract you have with them and see if you can get a refund from them.
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Squishx
Posts: 3
Joined: 24 Jan 2016, 02:39
Gender: Male

Re: Order stuck at San francisco for a long time

Post by Squishx »

Snaggletooth wrote:It's probably stuck in US customs, and it's very hard for us to comment on this. But if it was the UK then it tends to take longer if:

1. The goods are liable for a customs charge (i.e. import tax and fees);
2. The sender hasn't completed the customs declaration properly.

As you appear to have bought these from an internet seller, it may be a good idea to check the contract you have with them and see if you can get a refund from them.
Still stuck what should I do
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Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Order stuck at San francisco for a long time

Post by Snaggletooth »

Start a claim with the retailer you bought the shoes from.
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Squishx
Posts: 3
Joined: 24 Jan 2016, 02:39
Gender: Male

Order stuck at San francisco for a long time

Post by Squishx »

Snaggletooth wrote:Start a claim with the retailer you bought the shoes from.
I waited and now it says

Your item departed our USPS facility in OAKLAND, CA 94615 on February 8, 2016 at 9:20 pm. The item is currently in transit to the destination.

Should I be good for now on?
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Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Order stuck at San francisco for a long time

Post by Snaggletooth »

You should be OK. But I would still look at making a claim against the retailer as a whole month isn't reasonable.
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