Royal Mail Revenue Protection Service

[PiotrNowax]

I have recently received my parcel back after of what i Thought Argos store had it.
There is yelow sticker on it with amount to pay £3.09
there is also antother sticker with ref no 5677-SU

I am extremely unhappy of fact that for some reason someone decided that my parcel is not fully paid for.
I am sending rather large number of parcels and I do know exact dimenstions and weight i can post under Royal mail small parcel second class service
I am actually ordering boxes just to be fit for this service! parcel weight is 1.6kg I have stated on parcel 1.8kg witch is still in 2kg bracket ...
As the result of someone error i have negative feedback on my ebay account.
what should i do in such a situation how do i proceed with my case ?
I did not opened box as yet so i am more than happy to have it checked by PROFESIONAL body again.
kind regards

[PiotrNowax]

Any help please ? Do you Have Complain Department ???

[glenfiddich]

Any help please ? Do you Have Complain Department ???

no complaint dept on here this is just a forum for all the disgruntled posties to let off steam

[POSTMAN]

Moved to customer forum.
Try our customer service,links here...
http://www.royalmailchat.co.uk/customers.php" onclick="window.open(this.href);return false;

[Snaggletooth]

Any help please ? Do you Have Complain Department ???

You need to complain to Royal Mail in the first instance and, if you are not satisfied, launch an appeal / take it to the ombudsman after the appropriate time. As an alternative, this may be a contravention of the weights and measures act, so you could complain to your local council's trading standards department.

[cazspence]

Why would you think Argos had your parcel? How and where did you post it? How was it paid for? What date was it posted on? I work in Rp so may be able to figure out why you've been surcharged. It's a strange amount £3.09. Small packets are £2.80 +£1 fee for up to 2kg. Your postage must have been short?

[A2B]

Why would you think Argos had your parcel? How and where did you post it? How was it paid for? What date was it posted on? I work in Rp so may be able to figure out why you've been surcharged. It's a strange amount £3.09. Small packets are £2.80 +£1 fee for up to 2kg. Your postage must have been short?

I guess the recipient had chosen to collect the eBay item from their local Argos store

[IcanthelpthewayIam]

I have recently received my parcel back after of what i Thought Argos store had it.
There is yelow sticker on it with amount to pay £3.09
there is also antother sticker with ref no 5677-SU

I am extremely unhappy of fact that for some reason someone decided that my parcel is not fully paid for.
I am sending rather large number of parcels and I do know exact dimenstions and weight i can post under Royal mail small parcel second class service
I am actually ordering boxes just to be fit for this service! parcel weight is 1.6kg I have stated on parcel 1.8kg witch is still in 2kg bracket ...
As the result of someone error i have negative feedback on my ebay account.
what should i do in such a situation how do i proceed with my case ?
I did not opened box as yet so i am more than happy to have it checked by PROFESIONAL body again.
kind regards

you have been charged as a medium parcel rather than small, that is the difference of £2.09 plus £1 handling fee that brings it upto £3.09, One of the following dimensions must have been exceeded 61cm length x 46cm width x 46cm height, when picking things like this up at the delivery office ask them to check it they can tell you what dimension or weight was exceeded. I have found that revenue protection are very accurate and rarely charge items incorrectly