international parcel uk-italy, seems to be stuck!

[narta]

hello, i send parcel by royal mail signed&track, to italy, week ago, inside pair of sport shoes, two cosmetics for hair, never had this problem before with similar parcel, in tracking i got information:

26/11/14 20:43 DESPATCHABLE TOHEATHROW WORLDWIDE DC BRISTOL MAIL CENTRE
26/11/14 20:31 COLLECTED BRISTOL MAIL CENTRE
26/11/14 14:23 ACCEPTED AT POL Pioneer Co-opera TA24 5AZ

so where this parcel could be? could be already sent? or not really?

[TrueBlueTerrier]

It could be being inspected as Italy has various Restrictions and Prohibitions that include

http://www.royalmail.com/italy" onclick="window.open(this.href);return false;


In restrictions:

dyes, pigments and other colouring matter;
Essential oils and resinoids; perfumery, cosmetic or toilet preparations

Prohibited:

Soap, organic surface-active agents, washing preparations,

[narta]

thank you, how long it can take? or they will send it back to me?

[TrueBlueTerrier]

thank you, how long it can take? or they will send it back to me?

It could take a few weeks it all depends on what they decide to do, and whether italian customs refuse it, or send it on. Its possible they will send it back but there is no way to know that unless the status changes, or its deliver to you or its destination.

In fact it's entirely possible that Italian Customs or Royal Mail could destroy all the contents or just the offending items. It might be best to call Customer Services and get their advice.

[narta]

i've called them this morning, they said me that they don't know what happen, there is no scan at heathrow, he made me waiting to ask "international team" about possibilities, and they said that is busy time, and that i should check track and trace these days, and if wont change anythhing after 20 days so 2nd of january i can make claim that is lost, what do you think? should i call them again? maybe some else there will be better informated

[TrueBlueTerrier]

if you have already contacted them then I would leave it and trust to luck. The 20 days start from when you send it, not today so you can claim in about 12 more days I think.

[narta]

you are right! he said to me 2nd of january i dont why?

[narta]

hello, apparently got some change today in track and trace:

04/12/14 13:40 DESPATCHABLE TODO NOT FLY - NRC HEATHROW WORLDWIDE DC
26/11/14 20:43 DESPATCHABLE TOHEATHROW WORLDWIDE DC BRISTOL MAIL CENTRE
26/11/14 20:31 COLLECTED BRISTOL MAIL CENTRE
26/11/14 14:23 ACCEPTED AT POL Pioneer Co-opera TA24 5AZ

it means that is in national returns centre and they will send it back to me?

[TrueBlueTerrier]

No it means its being prepared for dispatch to the NRC in Belfast - not that its actually got there.

However, if it has a return address NRC should return it to you eventually, if not then they will open to investigate and then return to sender if allowed. If unable to find a return address or for some reason it will then be disposed of as per their policies.

I would contact the call centre again advise them of what you have found. Ask them to record the details of the package - address going to and from, a physical description of its contents and wrapping etc. Then NRC may be able to return it to you even without a return address actually on the package.

[narta]

return address was on parcel anyway, i called them and they said me that the hair cosmetics will be destroyed and they will return the rest of the parcel to me and that it will takes 3-6 weeks, could be sooner but usually is like that ;/ so my bad, thank you for your help, i think i cant do anything more than waiting?

[narta]

this is how it looks today:

11/12/14 11:30 RETURNED TO CO NATIONAL RETURN CENTRE
04/12/14 13:40 DESPATCHABLE TODO NOT FLY - NRC HEATHROW WORLDWIDE DC
26/11/14 20:43 DESPATCHABLE TOHEATHROW WORLDWIDE DC BRISTOL MAIL CENTRE
26/11/14 20:31 COLLECTED BRISTOL MAIL CENTRE
26/11/14 14:23 ACCEPTED AT POL Pioneer Co-opera TA24 5AZ

what does mean ''returned to co'' ?

[adb2aber]

11/12/14 11:30 RETURNED TO CO NATIONAL RETURN CENTRE

what does mean ''returned to co'' ?

"Care of" - returned to you via them for them to remove/destroy the prohibited item.

[narta]

thank you for your answer, so finally can i wait for it soon?

[TrueBlueTerrier]

thank you for your answer, so finally can i wait for it soon?

Yes, although the date you receive may not be soon, the NRC is a very busy place and someone in the same situation as you has been advised to wait till 29/30 Dec. I am guessing the process of opening the parcel, logging the details and destroying the offending article has to follow a certain legal process, I am guessing its a long and complicated one as it will have to be if its ever challenged in court.

[narta]

hello, again me, status changed:

Date Time Status Track point
18/12/14 08:47 HELD AT ENQUIRY OFF NATIONAL RETURN CENTRE
11/12/14 11:30 RETURNED TO CO NATIONAL RETURN CENTRE
04/12/14 13:40 DESPATCHABLE TODO NOT FLY - NRC HEATHROW WORLDWIDE DC
26/11/14 20:43 DESPATCHABLE TOHEATHROW WORLDWIDE DC BRISTOL MAIL CENTRE
26/11/14 20:31 COLLECTED BRISTOL MAIL CENTRE
26/11/14 14:23 ACCEPTED AT POL Pioneer Co-opera TA24 5AZ


last status what could mean?