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Parcel probably lost hwdc

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teedzio
Posts: 3
Joined: 18 Aug 2014, 18:01
Gender: Male

Parcel probably lost hwdc

Post by teedzio »

Hello can you have grant me some information what I should to do. I order phone on aliexpress. Chinese send me this item by Sweden Post. 7 August phone arrived on Heathrow DC and still I did not receive item. I call to Royal Mail customer and they doesn't have parcel.. Futher i call to HM revenue and they also doesn't have this parcel in your system. I am very upset and frustrated . I don't now what i should to do... There's no any contact with hwdc it is ridiculous.. What can i do in this situation?

Ps. Sorry for my English but I still learn.
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TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72626
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Re: Parcel probably lost hwdc

Post by TrueBlueTerrier »

All you can do is contact supplier and advise them they should refund or replace. They should then deal with Sweden Post, who will deal with Royal Mail. This is all in line with selling laws and international postal agreements.
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teedzio
Posts: 3
Joined: 18 Aug 2014, 18:01
Gender: Male

Re: Parcel probably lost hwdc

Post by teedzio »

So it is only way? Maybe is still on heathrow and waiting for hm clearence ? I was reading on this forum that people had the same status and waiting for parcel by 20-30 days..
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TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72626
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Re: Parcel probably lost hwdc

Post by TrueBlueTerrier »

teedzio wrote:So it is only way? Maybe is still on heathrow and waiting for hm clearence ? I was reading on this forum that people had the same status and waiting for parcel by 20-30 days..
Its certainly possible, but the HWDC has no direct customer phone numbers, so there is no way to call them. You could just wait and hope it turns up eventually, its your choice as they say.
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
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teedzio
Posts: 3
Joined: 18 Aug 2014, 18:01
Gender: Male

Re: Parcel probably lost hwdc

Post by teedzio »

Ok I do this as you say but I will be very happy if phone arrived . Then thanks for grant me any information what can i do .
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