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H1R4
Posts: 3
Joined: 01 Nov 2012, 14:54
Gender: Male

Help

Post by H1R4 »

I ordered a new phone yestrday and chose the express delivery guarantee by 1pm but i haven't received any postage.

i've tracked it on royal mail and it says this

Your item with reference AD0**535707GB is currently progressing through our network.
Your item is currently progressing through our network for delivery.

Also when i ordered on amazon i order in the morning so that wouldn't be a problem (ordered before 1pm)

i've been at home all day aswell so i haven't received any red card.
:(
can anyone shed some light?
clashcityrocker
Posts: 16561
Joined: 22 Sep 2009, 13:50
Gender: Male
Location: strummerville

Re: Help

Post by clashcityrocker »

Although Special Delivery is about 99% efficient, it isn't perfect.
It seems for whatever reason, it has failed to be delivered by 1pm.

If that's what you paid for, claim it back.
The societies of consumption and squandering of material resources are incompatible with the idea of economic growth and a clean planet.
H1R4
Posts: 3
Joined: 01 Nov 2012, 14:54
Gender: Male

Re: Help

Post by H1R4 »

i've claimed the delivery money back, he said the items should be here today but whats the delay, theirs no delays or strikes in luton.....
clashcityrocker
Posts: 16561
Joined: 22 Sep 2009, 13:50
Gender: Male
Location: strummerville

Re: Help

Post by clashcityrocker »

Only someone in Luton is going to be able to explain why your SD has failed.
If you haven't had any post today, it might still arrive ......just late.

RM customer services have got a twitter thing which apparently is quite good.
They might be able to answer your questions.
The societies of consumption and squandering of material resources are incompatible with the idea of economic growth and a clean planet.
H1R4
Posts: 3
Joined: 01 Nov 2012, 14:54
Gender: Male

Re: Help

Post by H1R4 »

i've used the twitter thingy it comes up with the same thing on the track and trace website.......... :evil/mad
Lounge Lizard
EX ROYAL MAIL
Posts: 9458
Joined: 06 Aug 2007, 21:54

Re: Help

Post by Lounge Lizard »

Are you sure it was posted on Wednesday before the deadline for 'next day 1pm' ?
Best check with the sender.
bigcol
Posts: 404
Joined: 21 Jun 2010, 13:29
Gender: Male
Location: Officially the worst DO

Re: Help

Post by bigcol »

You may have ordered 'express delivery guarantee by 1pm' but it's been sent Recorded Delivery. Could arrive any time/day.