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Regarding International Departure.

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
JamesNaderson
Posts: 2
Joined: 21 Jun 2023, 04:26
Gender: Male

Regarding International Departure.

Post by JamesNaderson »

Hey there. I'm aware an item may have left the UK and the journey may not be updated. However, is it possible for this to have happened after receiving the "Item Received by Royal Mail LANGLEY HWDC" scan, or does the item first need to receive the Item Leaving UK scan? The item hasn't updated in 10 days, and not sure if it could have left the UK after receiving that first scan?

Thanks in advance.
Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Re: Regarding International Departure.

Post by Snaggletooth »

Generally you get a "leaving the UK' scan when it, er, leaves the UK.

One reason why it can get held up at that stage of the process is that there is an issue with the receiving country. Another is customs issues, as per this thread:

viewtopic.php?f=6&t=110411

Very hard to throw any more light on this unless you tell us the contents and the destination country.
JamesNaderson
Posts: 2
Joined: 21 Jun 2023, 04:26
Gender: Male

Re: Regarding International Departure.

Post by JamesNaderson »

Interesting, still no update. Its just a birthday letter and small soft toy too New Zealand.