ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE

ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!

Signed For - No Uodates

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

This is an open forum.

Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
MarkN88
Posts: 16
Joined: 12 Dec 2020, 10:09
Gender: Male

Signed For - No Uodates

Post by MarkN88 »

I have two items I posted signed for, one sent on 3rd December and the other on 7th December.

When I check, all I get is:

“Sorry, we're currently unable to confirm the status of your item with reference NY730763884GB . Please try again tomorrow.”

Does this mean they haven’t been attempted to be delivered yet and with this time of year and covid I should wait longer? Or maybe there delivered and no update has been provided?

Both eBay sales and buyers haven’t complained yet.
TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72628
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Re: Signed For - No Uodates

Post by TrueBlueTerrier »

If you dropped it at a Post Office there should at least be an acceptance scan. Otherwise, it's either a glitch and they have been delivered, or its held up the massive backlog.
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
MarkN88
Posts: 16
Joined: 12 Dec 2020, 10:09
Gender: Male

Re: Signed For - No Uodates

Post by MarkN88 »

Yes they were both posted over the counter at the PO. So there should have been an acceptance scan?
TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72628
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Re: Signed For - No Uodates

Post by TrueBlueTerrier »

MarkN88 wrote:
13 Dec 2020, 13:56
Yes they were both posted over the counter at the PO. So there should have been an acceptance scan?
yes - However, I have heard since then that the Horizon system has been having a few issues, including one UK wide outage at some point.

Double check, if you can with the PO, but please be nice they are also under some real pressure at the moment.
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
MarkN88
Posts: 16
Joined: 12 Dec 2020, 10:09
Gender: Male

Re: Signed For - No Uodates

Post by MarkN88 »

Just monitoring at the moment but the two eBay items still don’t get recognised when I enter them but also the buyers don’t seem to have said they haven’t received.

Another signed for parcel was a return to a retailer and that’s not been recognised either so I hope it gets delivered.

I have tried their phones but they say they can’t handle my call and cut me off.
MarkN88
Posts: 16
Joined: 12 Dec 2020, 10:09
Gender: Male

Re: Signed For - No Uodates

Post by MarkN88 »

Any idea how you can claim for postage refunds?

I used the signed for service for a return to a retailer and the tracking number doesn’t even get recognised in the system!
Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Re: Signed For - No Uodates

Post by Snaggletooth »

Get a refund via a P58inland form, or online equivalent.