Hi, wondering if anyone could shed some light on what they think may have happened.
I ordered something from Ebay, it was sent by royal mail signed for.
I was waiting in all day yesterday, no mail and no card through the door. Checked the tracking and it says the parcel was delivered and signed for, don't recognise the signature at all and checked with my neighbours and none of them have it.
I've checked with the seller and it's definitely the correct address it has been sent to.
So for some reason it has been delivered to another address despite having my address on it and I've had no card. Really confused as to why this would be.
ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE
ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!
Signed for but not by me
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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leolion855
- Posts: 641
- Joined: 11 Jun 2018, 17:41
- Gender: Male
Signed for but not by me
Take your tracking number to your local delivery office and they should be able to tell you where the item is if its been scanned, postmen are fully tracked nowadays.
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StewartDB
- Posts: 2
- Joined: 17 Mar 2019, 15:56
- Gender: Male
Signed for but not by me
Thanks, will head down tomorrow and see what they say!
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Snaggletooth
- EX POST OFFICE
- Posts: 2226
- Joined: 13 Sep 2011, 20:17
- Gender: Male
Signed for but not by me
You need to make a claim through eBay. It is the seller's responsibility to get the item to you, failure of their sub-contractor (Royal Mail) is not your problem.