Hi,
Yesterday i was charged 0.90p at the post office for a large letter which i'm certain was just over 100grams when it was put on the scales. Around 115g.
Should have I been charged £1.20 for this which I believe is the correct price?
Will my large letter likely be rejected?
Luckily I did ask for proof of posting.
Thanks
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post office mistake?
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arnold cheshire
- Posts: 5309
- Joined: 14 Oct 2010, 21:28
- Gender: Male
- Location: england
Re: post office mistake?
if it had an horizon label on you will ok if stamps possible surchargeJasonNeale wrote:Hi,
Yesterday i was charged 0.90p at the post office for a large letter which i'm certain was just over 100grams when it was put on the scales. Around 115g.
Should have I been charged £1.20 for this which I believe is the correct price?
Will my large letter likely be rejected?
Luckily I did ask for proof of posting.
Thanks
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JasonNeale
- Posts: 15
- Joined: 19 Jun 2013, 11:37
- Gender: Male
Re: post office mistake?
All I saw was the person put a red first class large stamp on the package.
Won't be very happy if it gets returned as it's not my error!
On the receipt it says:
Horizon certificate of posting
an item addressed as follows: -
xxxxxxxxxxxxxx
Has been accepted here today
Won't be very happy if it gets returned as it's not my error!
On the receipt it says:
Horizon certificate of posting
an item addressed as follows: -
xxxxxxxxxxxxxx
Has been accepted here today
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Lounge Lizard
- EX ROYAL MAIL
- Posts: 9458
- Joined: 06 Aug 2007, 21:54
Re: post office mistake?
letter, up to 100g, 50p second class, 60p first class,JasonNeale wrote:Hi,
Yesterday i was charged 0.90p at the post office for a large letter which i'm certain was just over 100grams when it was put on the scales. Around 115g.
Should have I been charged £1.20 for this which I believe is the correct price?
Will my large letter likely be rejected?
Luckily I did ask for proof of posting.
Thanks
Large Letter, up to 100g, 69p second class, 90p first class,
Large Letter, 101 to 250g, £1.10 second class, £1.20 first class.
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arnold cheshire
- Posts: 5309
- Joined: 14 Oct 2010, 21:28
- Gender: Male
- Location: england
Re: post office mistake?
lounge thats what hes saying it was over 100 gLounge Lizard wrote:letter, up to 100g, 50p second class, 60p first class,JasonNeale wrote:Hi,
Yesterday i was charged 0.90p at the post office for a large letter which i'm certain was just over 100grams when it was put on the scales. Around 115g.
Should have I been charged £1.20 for this which I believe is the correct price?
Will my large letter likely be rejected?
Luckily I did ask for proof of posting.
Thanks
Large Letter, up to 100g, 69p second class, 90p first class,
Large Letter, 101 to 250g, £1.10 second class, £1.20 first class.
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JasonNeale
- Posts: 15
- Joined: 19 Jun 2013, 11:37
- Gender: Male
Re: post office mistake?
Lounge, I already know the prices....
I correctly paid the employee at the post office for the service I asked for, it's up to them to fulfil that service even if they made the mistake.
Have a feeling the package will be returned to me or my customer will get a note through the door saying you owe us £- to deliver this parcel.
I correctly paid the employee at the post office for the service I asked for, it's up to them to fulfil that service even if they made the mistake.
Have a feeling the package will be returned to me or my customer will get a note through the door saying you owe us £- to deliver this parcel.
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Lounge Lizard
- EX ROYAL MAIL
- Posts: 9458
- Joined: 06 Aug 2007, 21:54
Re: post office mistake?
My last post was for clarification.JasonNeale wrote:Lounge, I already know the prices....
I correctly paid the employee at the post office for the service I asked for, it's up to them to fulfil that service even if they made the mistake.
Have a feeling the package will be returned to me or my customer will get a note through the door saying you owe us £- to deliver this parcel.
It has already been pointed out that "if it had an horizon label on you will ok if stamps possible surcharge".
A 'Large' stamp is more likely than a horizon label so a £1.20 surcharge is a possibility but less likely being 15% over weight than say 50% over weight.
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Snaggletooth
- EX POST OFFICE
- Posts: 2226
- Joined: 13 Sep 2011, 20:17
- Gender: Male
Re: post office mistake?
I am fairly sure that Horizon won't allow the printing of a label for 90p 1st class large and there isn't a £1.20 stamp, so it's pretty likely that, if a single stamp was applied, it was the 90p one. The receipt mentioned is actually proof of sending, if it has that wording. If the person at the other end is surcharged you seem to have pretty strong grounds to make a complaint via Post Office customer services.
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arnold cheshire
- Posts: 5309
- Joined: 14 Oct 2010, 21:28
- Gender: Male
- Location: england
Re: post office mistake?
was it delivered ok ?JasonNeale wrote:Hi,
Yesterday i was charged 0.90p at the post office for a large letter which i'm certain was just over 100grams when it was put on the scales. Around 115g.
Should have I been charged £1.20 for this which I believe is the correct price?
Will my large letter likely be rejected?
Luckily I did ask for proof of posting.
Thanks
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JasonNeale
- Posts: 15
- Joined: 19 Jun 2013, 11:37
- Gender: Male
Re: post office mistake?
I presume it was as i never received any complaints from the buyer.
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FairyFoot
- Posts: 78
- Joined: 08 Jun 2012, 12:38
- Gender: Female
Re: post office mistake?
Curious then.. how accurately do letters get weighed once posted? I am usually wary if my letter is 9.9g for worldwide... I decide to make it heavier to make it worthwhile for the next band up, just in case the RM machine says insufficient postage, it'll go by ship!JasonNeale wrote:I presume it was as i never received any complaints from the buyer.
I am a Postcrosser, and penpaller. I send nice post.