I am waiting for my parcel from the Netherlands. Why isn't it moving and why is there no information?
Friday 19 August 2022
14:52
Item Received
Heathrow International LC
Thursday 18 August 2022
18:47
Item Received
Heathrow International LC
Wednesday 17 August 2022
22:52
Item Received
LANGLEY HWDC, United Kingdom
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Heathrow International LC
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For help with tracking please see...HERE
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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
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TrueBlueTerrier
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Re: Heathrow International LC
We are not an official site so we cannot answer specific questions, for that you'll need to go to an official site.Why isn't it moving and why is there no information?
But it looks like there is some issue with customs just from what you posted.
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1lund
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Re: Heathrow International LC
I'm in a similar situation:
Friday 19 August 2022
14:51 Item Received
Heathrow International LC
Thursday 18 August 2022
18:52 Item Received
Heathrow International LC
18:52 Item Received
LANGLEY HWDC, United Kingdom
18:52 Item at UK customs
LANGLEY HWDC, United Kingdom
I called Royal Mail on Friday as my parcel has been sitting idle for over a week and they told me it's most likely lost. On the tracking website from the country of origin (Denmark) it says that the item is still is customs though. Not sure what is going on exactly. Either way, I contacted the retailer asking for them to follow up. Let's see how it turns out.
Friday 19 August 2022
14:51 Item Received
Heathrow International LC
Thursday 18 August 2022
18:52 Item Received
Heathrow International LC
18:52 Item Received
LANGLEY HWDC, United Kingdom
18:52 Item at UK customs
LANGLEY HWDC, United Kingdom
I called Royal Mail on Friday as my parcel has been sitting idle for over a week and they told me it's most likely lost. On the tracking website from the country of origin (Denmark) it says that the item is still is customs though. Not sure what is going on exactly. Either way, I contacted the retailer asking for them to follow up. Let's see how it turns out.
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patsy22
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Re: Heathrow International LC
I also contacted the retailer and they think it looks like it has been lost. Seems really shoddy that a tracked parcel gets lost.
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TrueBlueTerrier
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Re: Heathrow International LC
As before I don't think its lost, I think its stuck in customs - 11 days in customs is unusual but not unheard of.
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patsy22
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Re: Heathrow International LC
Yeah, retailer is now saying it's customs. So frustrating!
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patsy22
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Re: Heathrow International LC
If the status ever changes I will probably faint
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SpacePhoenix
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Re: Heathrow International LC
Customs choose random batches of mail for extra checks. If your item is in one of them chosen batches then it'll take longer to clear customs
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mrjon1976
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Re: Heathrow International LC
well I had a parcel arrive in the UK on the 9th August and the tracking hasn't been updated ever since....
Not had any notification re charges etc, and Parcelforce would only accept a request to search for it last week. Are the delays there really that bad??
Not had any notification re charges etc, and Parcelforce would only accept a request to search for it last week. Are the delays there really that bad??
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TrueBlueTerrier
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Re: Heathrow International LC
they can be, and recently they seem to have gotten worse.
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mrjon1976
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Re: Heathrow International LC
4 weeks seems ridiculously long though - the longest I have had to wait previously is 3 days!!
would you suggest all hope is not yet lost?
would you suggest all hope is not yet lost?
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patsy22
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Re: Heathrow International LC
It seems you must wait, and wait, and wait some more 
According to parcelsapp.com:
Estimated date of arrival at the post office
08 Sep 2022 - 21 Sep 2022, 2 - 15 days remaining
The forecast is not 100% certain, and is based on 73 packages delivered in the last 60 days
According to parcelsapp.com:
Estimated date of arrival at the post office
08 Sep 2022 - 21 Sep 2022, 2 - 15 days remaining
The forecast is not 100% certain, and is based on 73 packages delivered in the last 60 days
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Snaggletooth
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Re: Heathrow International LC
SpacePhoenix answered your question in this thread but before you asked it, suggesting either that SP is psychic, or that we are all living in that Two Ronnies sketch...SpacePhoenix wrote: ↑05 Sep 2022, 19:46Customs choose random batches of mail for extra checks. If your item is in one of them chosen batches then it'll take longer to clear customs
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mrjon1976
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Re: Heathrow International LC
When did parcelsapp update with that?? mine is still showing the same as it has done for the last 4 weeks.....patsy22 wrote: ↑06 Sep 2022, 17:55It seems you must wait, and wait, and wait some more
According to parcelsapp.com:
Estimated date of arrival at the post office
08 Sep 2022 - 21 Sep 2022, 2 - 15 days remaining
The forecast is not 100% certain, and is based on 73 packages delivered in the last 60 days
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mrjon1976
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Re: Heathrow International LC
so having escalated my written complaint to the next level, and having to resupply details of the package, I received a phone call from PF who essentially said that it might turn up but is probably lost....
so in people's experience how likely is it that it "might turn up....."
so in people's experience how likely is it that it "might turn up....."