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Trying to make sense of this tracking

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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bobloblaw
Posts: 1
Joined: 28 Jun 2022, 17:40
Gender: Female

Trying to make sense of this tracking

Post by bobloblaw »

Hey all, if anyone has any advice with this one I'd appreciate it.

Sent this via Tracked Returns 48 a week ago. Was marked ready for delivery at the DO Saturday, then retained for some reason (presumably the business wasn't open Saturday?), then sent to a farther away MC than the one it had come from. Scanned there 4 times, now no updates since Sunday. Still marked as ready for delivery, though obviously it's not. Is it worth calling customer support, or will they have no more information than what's listed here?

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SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 12119
Joined: 12 Nov 2008, 17:03
Gender: Male

Re: Trying to make sense of this tracking

Post by SpacePhoenix »

Possibly an issue with the address on the label. Looks as if the inward MC has sent the item to the DO who've then returned it. If it had been missorted to the wrong DO I would have expected them to scan it as a missort
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Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Re: Trying to make sense of this tracking

Post by Snaggletooth »

It doesn’t matter, it’s a return. Your job is to take it to the Post Office and get the proof of postage. Everything after that is the retailer’s problem.
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