Customs at Langley HWDC

Post by **TrueBlueTerrier** » 30 Oct 2018, 15:29

That's what the link says, have you clicked it.

Post by **Snaggletooth** » 31 Oct 2018, 06:44

Duddy wrote:... Since on the 5th of September and I tried to track it the response I am receiving was in transit and it's still located at the Langley HWDC custody up till date please what can i do?

Having checked the tracking, it isn't stuck at Langley. Langley is the last place it was tracked, when it left there. It may be stuck in Nigerian customs. But you should also check with the local Post Office to make sure it hasn't arrived, in case it is just an issue with the tracking at the Nigerian end.

julesb · Post by **julesb** » 21 Nov 2018, 13:14

hi, so, is three weeks at Langley normal ?

Post by **TrueBlueTerrier** » 21 Nov 2018, 13:26

julesb wrote:hi, so, is three weeks at Langley normal ?

Normal no, but not uncommon at this time of year.

bkod · Post by **bkod** » 22 Nov 2018, 20:01

Hi there,
My letter RR201775949PL, containing a sheet of paper has been stuck there since 8th of November. Nobody at RM Customer Service can tell me what's going on. Every person I speak to tells me something different. Any chance the letter will ever be delivered? It contains important document... Why would it be stuck at customs?

Post by **TrueBlueTerrier** » 23 Nov 2018, 06:35

bkod wrote:Hi there,
My letter RR201775949PL, containing a sheet of paper has been stuck there since 8th of November.

Usual Christmas delays

bkod wrote: Nobody at RM Customer Service can tell me what's going on.

Because Royal Mail don't have it yet, its with customs

bkod wrote:Every person I speak to tells me something different.

see above, they have no more information than you.

bkod wrote:Any chance the letter will ever be delivered?

Yes

bkod wrote:It contains important document... Why would it be stuck at customs?

Batches are stopped at random for extra checks, your item is probably in one of those batches.

bkod · Post by **bkod** » 23 Nov 2018, 13:18

Thank you for your help.

nana11 · Post by **nana11** » 08 Dec 2018, 23:15

TrueBlueTerrier wrote:
olegasc wrote:
Snaggletooth wrote:It probably isn’t lost, just gone for extra checks. A week spent there isn’t unusual at all.
Hi,
Does anybody know how long this unexpected extra checks may take? My parcel (RA638790888RU) got stuck in customs for 2 weeks already.
Thanks,
Ollie
It all depends on what the item is, but with Russia, there are various sanctions in place, and perhaps coming into place. It usually won't affect normal citizens however, it does mean they will make more checks.

It happens on me as well, . , but the parcel was delivered to HongKong, and stayed in the transit HWDC for 10 days now, help you help me telling what happened?

royal delivery · Post by **royal delivery** » 11 Dec 2018, 13:44

I have a question, like most the problem seems to be a parcel stuck at Lankley(This item has been received at LANGLEY HWDC, United Kingdom. More information will be available as it travels through our UK network.)

We have an online business and have been sending items to the UK for years and only this year we have had so many problems with items not even being delivered once they enter Lankley. We post from Greece which means we are in the EU and we have never had a problem. ( Well many issues with royal mail not scanning items with no proof of delivery and wrong notifications, but thats is for another time.)

Why have things changed, we now have so many customers asking where there item is and when we track we are getting the same notification,)This item has been received at LANGLEY HWDC, United Kingdom. More information will be available as it travels through our UK network.)

This is not going to help our reputation, we sell nothing untoward calendars, Greek souvenirs books ads etc. The last item stuck is personal to a grandparent in a UK nursing home, only photos and a card.

Would this have anything to do with Brexit?

We are just getting so frustrated having this happen so often. A personal item I sent August 21 2018 has never turned up to the customer in the UK so I am now waiting for a payment claim. Just so frustrated. I hope some one can spread some light.

Anna Koźmińska · Post by **Anna Koźmińska** » 16 Jan 2019, 12:24

missing package Tracking no. RR230029825PL. posted from Poland 12/12/2018
This item has been received at LANGLEY HWDC, United Kingdom. More information will be available as it travels through our UK network.

Post by **Snaggletooth** » 16 Jan 2019, 18:19

Anna Koźmińska wrote:missing package Tracking no. RR230029825PL. posted from Poland 12/12/2018
This item has been received at LANGLEY HWDC, United Kingdom. More information will be available as it travels through our UK network.

It has probably gone for extra checking in customs.

As it has now been 5 weeks since you sent it, you should claim back the cost of sending and the value of the contents from the Polish postal service.

Valantis · Post by **Valantis** » 19 Jan 2019, 10:41

Hi,
Mine also stuck at Langley,,but my question is ,,my item still in customs or once again Royal mail forgot to scan it and the item has being delivered?
( RE691567775GR )

I will be glad to hear from you.
Thanks!

p3090182 · Post by **p3090182** » 28 Jan 2019, 23:09

Same story here, parcel from Greece to England, stuck at LANGLEY HWDC, United Kingdom for 15 days. The problem is that i wait for a refund as it is a return. What can i do.

Post by **Snaggletooth** » 29 Jan 2019, 06:43

There is nothing you can do about an item stuck in customs.

sonasimko · Post by **sonasimko** » 29 Jan 2019, 08:23

p3090182 wrote:Same story here, parcel from Greece to England, stuck at LANGLEY HWDC, United Kingdom for 15 days. The problem is that i wait for a refund as it is a return. What can i do.

Only 15 days? Mine is stuck 2 months XD