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Parcel stuck at Heathrow Langley HWDC

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
OLA123
Posts: 4
Joined: 01 Jun 2016, 10:31
Gender: Male

LANGLEY HWDC ???

Post by OLA123 »

Thank you very much for your answer, Snaggletooth.

That was good news! :)
Micas Mick
Posts: 1
Joined: 07 Jun 2016, 15:33
Gender: Male

Parcel stuck at heathrow

Post by Micas Mick »

Does ON ITS WAY TOJUBILEE MAIL CENTRE mean that it has been through Customs and is on it's way or will it be another few weeks?
TrueBlueTerrier
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Location: On my couch

Parcel stuck at heathrow

Post by TrueBlueTerrier »

Micas Mick wrote:Does ON ITS WAY TOJUBILEE MAIL CENTRE mean that it has been through Customs and is on it's way or will it be another few weeks?
Depends - Jubilee can be used as a normal Mail Centre, but it is also used by Customs for overflow. It all depends on either previous tracking statuses or the next one.
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Jdvr14
Posts: 1
Joined: 08 Jun 2016, 17:26
Gender: Male

Re: Heathrow Worldwide Dc

Post by Jdvr14 »

]
Hi, My order RM679739503CN I query the tracking it is stuck on "HEATHROW WORLDWIDE DC, RECEIVED IN UK" Since 28/04/16 Do you know when it should arrive? Or is there a problem? Many thanks
krisztina badics
Posts: 1
Joined: 17 Jun 2016, 13:22
Gender: Female

Heathrow Worldwide Dc

Post by krisztina badics »

Hi,
My order's tracking number RR241589968TR it is stuck on "HEATHROW WORLDWIDE DC, RECEIVED IN UK" Since 27/05.
Do you know when it should arrive?
Many thanks
Thoss
Posts: 2
Joined: 16 May 2016, 13:08
Gender: Female

LANGLEY HWDC ???

Post by Thoss »

Thank you TrueBlue Terrier. Will do that.
FUBU05
Posts: 1
Joined: 28 Jun 2016, 13:10
Gender: Male

Parcel stuck at heathrow

Post by FUBU05 »

Jacques Mesrine wrote:Help me :sad: My item has been stuck at Heathrow airport since May, 20th 2016. It got to the UK pretty fast i've emailed the person who sent me the item but they seem to be ignoring me :shock:

USPS - LZ878009551US

May 20, 2016 , 11:12 am

Departed

London, UNITED KINGDOM

Your item departed a transfer airport in Heathrow, London, UNITED KINGDOM on May 20, 2016 at 11:12 am. The item is currently in transit to the destination.

May 19, 2016 , 10:12 pm

Departed

Detroit, UNITED STATES

May 19, 2016 , 11:10 am

Departed

Chicago, UNITED STATES

May 18, 2016 , 6:00 am

Arrived

Chicago, UNITED STATES

May 18, 2016 , 2:20 am

Processed Through Facility

ISC CHICAGO IL (USPS)

May 17, 2016 , 11:41 pm

Arrived at USPS Facility

CHICAGO, IL 60666

May 17, 2016 , 11:41 am

Arrived at Facility

ISC CHICAGO IL (USPS)

May 17, 2016 , 3:27 am

Departed USPS Facility

LEXINGTON, KY 40511

May 16, 2016 , 11:44 pm

Arrived at USPS Facility

LEXINGTON, KY 40511

May 16, 2016 , 10:29 pm

Accepted at USPS Origin Facility

LEXINGTON, KY 40503

May 16, 2016 , 1:07 pm

Shipping Label Created

LEXINGTON, KY 40503
Have you heard anything more mate on this as I am stuck in the same situation as you and am very upset with the loss of visibility on this?
34o87m3y56
Posts: 1
Joined: 01 Jul 2016, 12:58
Gender: Male

LANGLEY HWDC ???

Post by 34o87m3y56 »

Got a letter sized delivery coming from Norway and decided to look up what Langley HWDC was... oh dear. This is a time sensitive leaving gift so hopefully I get lucky. Thought I'd add the outcome to this thread, positive or negative; as a reference to others.

RA015362156NO
Value: ~£60

27.06.2016 22:23
Accepted from sender
Norway Trondheim 7418
70300491808770163 Rekommandert Brev

29.06.2016 13:05
Send item abroad (Export)
Norway Oslo Letter Center

30.06.2016 15:49
Import (Item arrived at country of destination)
United Kingdom Langley Hwdc
shane1605
Posts: 1
Joined: 18 Jul 2016, 11:21
Gender: Male

HEATHROW WORLDWIDE DC

Post by shane1605 »

I've been waiting for a parcel for a while, the tracking site says it arrived in this country on the 13th but has not yet been pressed. How do I know I know what's happening or if it's made it through customs or not?
Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
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HEATHROW WORLDWIDE DC

Post by Snaggletooth »

The only way you will know is that Royal Mail will update the tracking once customs hand it to them. Customs do not update the status of items, nor do they provide any information on progress to RM or customers.
dominika2622
Posts: 1
Joined: 22 Jul 2016, 11:49
Gender: Female

LANGLEY HWDC ???

Post by dominika2622 »

I have problem with my parcel from Poland
Ref number rr834732386pl
Snaggletooth
EX POST OFFICE
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LANGLEY HWDC ???

Post by Snaggletooth »

dominika2622 wrote:I have problem with my parcel from Poland
Ref number rr834732386pl
It's currently in UK customs. It can take days or weeks to clear at the moment, no way of telling how long.
uni7ed
Posts: 2
Joined: 28 Jul 2016, 09:18
Gender: Male

LANGLEY HWDC ???

Post by uni7ed »

I sent 5 pages of A4 (certified copies of important documents) to Cyprus on the 4th of July, the Royal Mail tracking shows they were 'on their way to Cyprus' on 07/07/16, however the Cyprus tracking says with Langley HWDC on 07/07/16, which I have since found out is Heathrow. As the only important thing was that they get there, even a week would have been fine (and I didn't have access to a courier firm that day) I sent them by 'signed for' post.

Now, when I call Royal Mail it's like they've washed their hands of them! They sent them so they did their bit! If I'd known this before hand I'd have never have used the service, I'd have waited and happily paid the extra for a courier. Royal Mail are actually telling me that they've left the UK for Cyprus, but Cyprus post tracking shows Langley HWDC. When I complained I was told I have to wait further before I can make a complaint for compensation - I don't want my £6 back, I want the service I paid for.

I will not (and advise anyone else) never to use the Royal Mail to send anything outside the UK again. I had no idea it was a haphazard / hit-and-miss / we hope it gets there / fingers crossed / tired donut eating HMRC staff (who we can't contact!!) might use your post as a coaster for their coffee mug for 4 weeks / situation. Absolutely gutted, this is going to cost my firm a lot of money.....
Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

LANGLEY HWDC ???

Post by Snaggletooth »

It's quite unlikely that your item was held up at Langley, delays there in the outward direction are very rare. It's much more likely that they are held up in the Cypriot equivalent of our HMRC awaiting examination, this is a problem in many countries in the world including the UK (just look back down this thread).
uni7ed
Posts: 2
Joined: 28 Jul 2016, 09:18
Gender: Male

LANGLEY HWDC ???

Post by uni7ed »

Snaggletooth wrote:It's quite unlikely that your item was held up at Langley, delays there in the outward direction are very rare. It's much more likely that they are held up in the Cypriot equivalent of our HMRC awaiting examination, this is a problem in many countries in the world including the UK (just look back down this thread).

The Cypriot tracking side says they are in Langley HWDC. Also, my Cypriot colleagues contacted the Cypriot postal service who also said it's still in the UK....