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Parcel stuck at LANGLEY HWDC

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

This is an open forum.

Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
Snaggletooth
EX POST OFFICE
Posts: 2220
Joined: 13 Sep 2011, 20:17
Gender: Male

Parcel stuck at LANGLEY HWDC

Post by Snaggletooth »

Olyv20c wrote:My parcel ( mobile phone ) redmi8 arrived at LANGLEY on the 7th of November at 11.47am...
The Xiaomi Redmi 8 retails in the UK at over £100. But you said in the other thread that the customs declaration shows $18. This could explain the delay at customs: it could look like you are trying to evade the import duty. This will cause customs to stop and examine it hard, taking extra time.

None of that explains the weird tracking, though.
Olyv20c
Posts: 22
Joined: 18 Dec 2019, 16:08
Gender: Male

Parcel stuck at LANGLEY HWDC

Post by Olyv20c »

Snaggletooth wrote:
Olyv20c wrote:My parcel ( mobile phone ) redmi8 arrived at LANGLEY on the 7th of November at 11.47am...
The Xiaomi Redmi 8 retails in the UK at over £100. But you said in the other thread that the customs declaration shows $18. This could explain the delay at customs: it could look like you are trying to evade the import duty. This will cause customs to stop and examine it hard, taking extra time.

None of that explains the weird tracking, though.
Well they don't know how much it cost isn't it? Maybe a gift or i won it for 18£ how can they say? Other people put gift so they don't pay tax. But the weird tracking i am shock. They said 3 day ago. It arrive in Langley. Now they saying we don't have it. I think they lost it and this bas....d doesn't want to take accountability! At least admit it?! What is the max that someone waited for an item at langley if you recall?
Olyv20c
Posts: 22
Joined: 18 Dec 2019, 16:08
Gender: Male

Parcel stuck at LANGLEY HWDC

Post by Olyv20c »

On track17 saying same thing at royalmail. Another tracking app saying that is in country processing arrival sorting center, ali express and another singpost saying arrived last mile. Mmm wtf???? Which one to believe now? But even though. From the 7 still no movement. Royal mail tracking is really weird. Even ask the seler if he send another one mmm we'll see
Snaggletooth
EX POST OFFICE
Posts: 2220
Joined: 13 Sep 2011, 20:17
Gender: Male

Parcel stuck at LANGLEY HWDC

Post by Snaggletooth »

Olyv20c wrote:Well they don't know how much it cost isn't it? Maybe a gift or i won it for 18£ how can they say? Other people put gift so they don't pay tax.
Customs only have two jobs: stopping items from coming into the country that shouldn’t, and taxing things coming in that should. So if they spot it, they will tax it.
Olyv20c wrote:What is the max that someone waited for an item at langley if you recall?
Probably about 6 weeks when it got really bad the other year.
Olyv20c
Posts: 22
Joined: 18 Dec 2019, 16:08
Gender: Male

Parcel stuck at LANGLEY HWDC

Post by Olyv20c »

Snaggletooth wrote:
Olyv20c wrote:Well they don't know how much it cost isn't it? Maybe a gift or i won it for 18£ how can they say? Other people put gift so they don't pay tax.
Customs only have two jobs: stopping items from coming into the country that shouldn’t, and taxing things coming in that should. So if they spot it, they will tax it.
Olyv20c wrote:What is the max that someone waited for an item at langley if you recall?
Probably about 6 weeks when it got really bad the other year.
Let's see what will happen. If by 10 jan i Don't recieve the item i will ask for my money back. They got up to this date.
SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 11906
Joined: 12 Nov 2008, 17:03
Gender: Male

Parcel stuck at LANGLEY HWDC

Post by SpacePhoenix »

Olyv20c wrote:
Snaggletooth wrote:
Olyv20c wrote:My parcel ( mobile phone ) redmi8 arrived at LANGLEY on the 7th of November at 11.47am...
The Xiaomi Redmi 8 retails in the UK at over £100. But you said in the other thread that the customs declaration shows $18. This could explain the delay at customs: it could look like you are trying to evade the import duty. This will cause customs to stop and examine it hard, taking extra time.

None of that explains the weird tracking, though.
Well they don't know how much it cost isn't it? Maybe a gift or i won it for 18£ how can they say? Other people put gift so they don't pay tax. But the weird tracking i am shock. They said 3 day ago. It arrive in Langley. Now they saying we don't have it. I think they lost it and this bas....d doesn't want to take accountability! At least admit it?! What is the max that someone waited for an item at langley if you recall?
I just looked up on https://www.gov.uk/government/publicati ... post-users" onclick="window.open(this.href);return false; and the it looks like customs duties are payable irrespective of whether it's a gift or not when the value is above £135.

Given the timings, I'm wondering if UK customs have possibly refused it entry
Olyv20c
Posts: 22
Joined: 18 Dec 2019, 16:08
Gender: Male

Parcel stuck at LANGLEY HWDC

Post by Olyv20c »

SpacePhoenix wrote:
Olyv20c wrote:
Snaggletooth wrote:
Olyv20c wrote:My parcel ( mobile phone ) redmi8 arrived at LANGLEY on the 7th of November at 11.47am...
The Xiaomi Redmi 8 retails in the UK at over £100. But you said in the other thread that the customs declaration shows $18. This could explain the delay at customs: it could look like you are trying to evade the import duty. This will cause customs to stop and examine it hard, taking extra time.

None of that explains the weird tracking, though.
Well they don't know how much it cost isn't it? Maybe a gift or i won it for 18£ how can they say? Other people put gift so they don't pay tax. But the weird tracking i am shock. They said 3 day ago. It arrive in Langley. Now they saying we don't have it. I think they lost it and this bas....d doesn't want to take accountability! At least admit it?! What is the max that someone waited for an item at langley if you recall?
I just looked up on https://www.gov.uk/government/publicati ... post-users" onclick="window.open(this.href);return false; and the it looks like customs duties are payable irrespective of whether it's a gift or not when the value is above £135.

Given the timings, I'm wondering if UK customs have possibly refused it entry
Ok but at least a letter explaining why? Rather than all this headache. At least i know. But i Don't think so. Why would they do that? I never had issues with phones from china
Olyv20c
Posts: 22
Joined: 18 Dec 2019, 16:08
Gender: Male

Parcel stuck at LANGLEY HWDC

Post by Olyv20c »

I found out today that my item is going back to sender. Reason why saying are:
Sender was not home
Retention day expired
I refused
Adress not very clear missing letters


I believe was the last one as i was always at home during postman time . Never had a grey card so has to be the last one.
SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 11906
Joined: 12 Nov 2008, 17:03
Gender: Male

Parcel stuck at LANGLEY HWDC

Post by SpacePhoenix »

Olyv20c wrote:I found out today that my item is going back to sender. Reason why saying are:
Sender was not home
Retention day expired
I refused
Adress not very clear missing letters


I believe was the last one as i was always at home during postman time . Never had a grey card so has to be the last one.
Looking at the updated tracking, it looks weird. I'd have expected to see a "Return to sender" scan by Royal Mail if it was being returned which makes me think that Royal Mail have never received it. The impression that I get is that it's been returned to Singapore having never been received by Royal Mail (which makes me think that UK Customs might have refused it entry).
Olyv20c
Posts: 22
Joined: 18 Dec 2019, 16:08
Gender: Male

Parcel stuck at LANGLEY HWDC

Post by Olyv20c »

SpacePhoenix wrote:
Olyv20c wrote:I found out today that my item is going back to sender. Reason why saying are:
Sender was not home
Retention day expired
I refused
Adress not very clear missing letters


I believe was the last one as i was always at home during postman time . Never had a grey card so has to be the last one.
Looking at the updated tracking, it looks weird. I'd have expected to see a "Return to sender" scan by Royal Mail if it was being returned which makes me think that Royal Mail have never received it. The impression that I get is that it's been returned to Singapore having never been received by Royal Mail (which makes me think that UK Customs might have refused it entry).
i think custom didn't allow the phone. I need to to know why for future reference. That is sttange as i said because this is not my first phone from china. Anyway i got my money back but this was so annoying. All the wait and my Christmas ruined. Thank you royal mail!!!!!!!
Olyv20c
Posts: 22
Joined: 18 Dec 2019, 16:08
Gender: Male

Parcel stuck at LANGLEY HWDC

Post by Olyv20c »

Langley again and my powerbank in less then 5 hours has been released. Why is this? Based on what. Both have battery. If it was for tax why not send me a grey card mmmm. Anyway i got an update on my returning item saying return to lodger. What that means?
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SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 11906
Joined: 12 Nov 2008, 17:03
Gender: Male

Parcel stuck at LANGLEY HWDC

Post by SpacePhoenix »

Customs choose random batches of mail for closer inspection, the first item was probably in one of the randomly chosen batches. The "Returned to Lodger" I'm guessing that it has been returned to the sender. You should email the sender to ask them if they've received the item back.

With no grey card, there won't be one if an item is not released by customs.
Olyv20c
Posts: 22
Joined: 18 Dec 2019, 16:08
Gender: Male

Parcel stuck at LANGLEY HWDC

Post by Olyv20c »

SpacePhoenix wrote:Customs choose random batches of mail for closer inspection, the first item was probably in one of the randomly chosen batches. The "Returned to Lodger" I'm guessing that it has been returned to the sender. You should email the sender to ask them if they've received the item back.

With no grey card, there won't be one if an item is not released by customs.
who's paying for the return? Because AliExpress refund ed me in full. If the sellee does not get back the item technicaly is not my fault right. And i think because custom did not allow for a phone to come they i believe its their fault so they have to pay right? Because i won't pay
Jame1326
Posts: 1
Joined: 30 Dec 2020, 20:45
Gender: Female

Re: Parcel stuck at LANGLEY HWDC

Post by Jame1326 »

Hiya
I sent two parcels going to the same destination on the 8th December one arrived fine to its destination (Spain) but the other has been stuck at Langley since the 9th December reading everybody’s comments I’m getting concerned that my parcel may never be delivered and is in fact lost. Can someone please advise what’s the best case to try and find the parcel ? Or get it on its way or for it to return its way back to me I did put the return address on it incase something happened.
Tracking number - RN728162594GB
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Sylwia72
Posts: 1
Joined: 01 Dec 2022, 17:33
Gender: Female

Re: Parcel stuck at LANGLEY HWDC

Post by Sylwia72 »

Hello 👋
My parcel stuck more than 20 day ago ...can you please help ? RR532741135PL 🙏