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What’s going on with this 1pm special tracking

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Itoldyouso
EX ROYAL MAIL
Posts: 8
Joined: 30 Oct 2020, 19:02
Gender: Male

What’s going on with this 1pm special tracking

Post by Itoldyouso »

Item failed to arrive when it should (1pm Special)

Any ideas what going on here?

Thursday 22 September 2022
21:02
Item Despatched to Nottingham MC
Nottingham MC
15:14
Item received at
Nottingham MC
05:32
Arrived at
Nottingham MC
02:41
Arrived at
Nottingham MC
Wednesday 21 September 2022
21:17
Item Despatched to Nottingham MC
London Central MC
17:08
Sender preparing item
TrueBlueTerrier
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Re: What’s going on with this 1pm special tracking

Post by TrueBlueTerrier »

without a tracking number to read the full tracking its difficult to say, but my guess is it went to the wrong Delivery office. With the tracking number, we would be able to see any scans after your post as well which would also help identify what went wrong.
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MadhouseMusic
Posts: 2
Joined: 22 Sep 2022, 11:32
Gender: Male

Re: What’s going on with this 1pm special tracking

Post by MadhouseMusic »

I am having similar problems. Not only late, but also two inland SD parcels have been sent to Heathrow in the past 10 days! and are now 'missing'
DS271660024GB - Tuesday 13 September 2022 03:38 Item Received Heathrow International LC (mailed SD on 12th)
BH782808657GB Thursday 22 September 2022 00:19 Item Received Heathrow International LC (mailed SD on 20th)
TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72629
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Re: What’s going on with this 1pm special tracking

Post by TrueBlueTerrier »

MadhouseMusic wrote:
23 Sep 2022, 11:24
I am having similar problems. Not only late, but also two inland SD parcels have been sent to Heathrow in the past 10 days! and are now 'missing'
DS271660024GB - Tuesday 13 September 2022 03:38 Item Received Heathrow International LC (mailed SD on 12th)
BH782808657GB Thursday 22 September 2022 00:19 Item Received Heathrow International LC (mailed SD on 20th)
Something strange is going on here . Heathrow should not be getting Special Deliveries.

Also, Special Deliveries should not go from "Sender Preparing item" to Heathrow with no other scans. It just doesn't make sense they should be scanned at EVERY point on their journey through the system. They should be scanned at the Post Office, Delivery Office, Mail Centre or by a collections driver, whoever first gets them within Royal Mail.

I think you need to talk to the sender and find out how and where they were collected or put into the system. Also, @royalmailhelp on Twitter may help they have admin privileges on the scanning system that we don't have access to here.
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