Offices 'officially' in trouble?

[Numberone63]

So our office left 15 rounds in the other day. That’s not ‘officially’ in trouble. Fine.

[POSTMAN]

We're sorry for any inconvenience and thank you for your understanding. We will regularly update customers on the offices most impacted here:

1

Chulmleigh DO (EX18)

[POSTMAN]

0

Well done team.

[POSTMAN]

We're sorry for any inconvenience and thank you for your understanding. We will regularly update customers on the offices most impacted here:

1

Thetford DO (IP24, IP25 and IP26)

[Chelseablue]

How many jobs down to get on this list?? Our offices are both struggling

[POSTMAN]

Units that report three consecutive days of 30% of DPs failing USO gets you on the list and public RM service disruption website. Then you need three consecutive days below 30% to get off the list (well below and back to stable USO).

[POSTMAN]

0

Well done team.

Till the next time.

[Mr Rush]

Units that report three consecutive days of 30% of DPs failing USO gets you on the list and public RM service disruption website. Then you need three consecutive days below 30% to get off the list (well below and back to stable USO).

I know the line has to be drawn somewhere, but will we ever know how many offices are sitting just shy at 29%? And since it's self-reported, how many are fudging the numbers by 1% to avoid attention? I see walks failing up and down the aisles every day, evidently less than 30% since we're not on the list, so the entire country could be sitting at that seemingly-acceptable level of service failure.

[POSTPERSON50]

Units that report three consecutive days of 30% of DPs failing USO gets you on the list and public RM service disruption website. Then you need three consecutive days below 30% to get off the list (well below and back to stable USO).

I know the line has to be drawn somewhere, but will we ever know how many offices are sitting just shy at 29%? And since it's self-reported, how many are fudging the numbers by 1% to avoid attention? I see walks failing up and down the aisles every day, evidently less than 30% since we're not on the list, so the entire country could be sitting at that seemingly-acceptable level of service failure.

Royal Mail doesn't do transparency. It's why nothing ever gets resolved or improved upon, because we pretend everything is okay.

The media and the therefore the general public are fooled by it, but none of the staff are. There is a network of fudging in play from the chief on down. You only need to view the average 'Have your say' staff survey, when do any of those concerns ever get addressed? Headquarters will spin the poor numbers into a false positive, pretending everything went better than expected and its 'thanks for your comments, we are getting there, well done everyone'.

The firm needs a complete overhaul.

[SpacePhoenix]

Any given item of mail can only ever fail once. I wonder what the figures would look like if any given item of mail were to be classed has having failed on each day that it hasn't physically gone out on delivery (and delivery attempted) or been processed and sent on to the next office along the line

[POSTPERSON50]

Any given item of mail can only ever fail once. I wonder what the figures would look like if any given item of mail were to be classed has having failed on each day that it hasn't physically gone out on delivery (and delivery attempted) or been processed and sent on to the next office along the line

Throughout the pandemic, I was told to report failed walks on a rotational basis, never the same walk number on consecutive days despite the mail being undelivered and piling up on the delivery frame for many days. This gave the impression that all mail on each individual walk was being cleared within 48 hours. I know as a fact this was happening across the region. If a customer complained that they hadn't received mail for a while, customer service would refer to the reported failure 'grid' and incorrectly inform the customer that our failure report showed that the mail for that address was delivered in full every 2 days at the very latest.

[POSTPERSON50]

Any given item of mail can only ever fail once. I wonder what the figures would look like if any given item of mail were to be classed has having failed on each day that it hasn't physically gone out on delivery (and delivery attempted) or been processed and sent on to the next office along the line

Throughout the pandemic, I was told to report failed walks on a rotational basis, never the same walk number on consecutive days despite the mail being undelivered and piling up on the delivery frame for many days. This gave the impression that all mail on each individual walk was being cleared within 48 hours. I know as a fact this was happening across the region. If a customer complained that they hadn't received mail for a while, customer service would refer to the reported failure 'grid' and incorrectly inform the customer that our failure report showed that the mail for that address was delivered in full every 2 days at the very latest.

Just to add to this, 'part walk failure' was the reason added. This is extremely vague. The mail would have been piling up on a frame for 3 days, as long as someone was taking the tracked items, that walk was entered as a part walk failure. Other rounds in the same position had one loop taken out on delivery so was then added as a part walk failure. The managers had to declare an overall number of items failed, that number was decided depending on traffic and sickness levels. If a few sick had returned, the number of reported failed items was lowered. If traffic was lower than expected I was told to report a better clearance rate than the previous day. It all gave the false impression of control which is now the business operates in general.

[POSTMAN]

We're sorry for any inconvenience and thank you for your understanding. We will regularly update customers on the offices most impacted here:

1

Latchingdon SPDO (CM3 6)

[POSTMAN]

0

[POSTMAN]

We're sorry for any inconvenience and thank you for your understanding. We will regularly update customers on the offices most impacted here:

1

South Ockendon DO (RM15)