Hi there,
I have a package sent from the USA that was last scanned on 2nd April 'departed Heathrow' and hasn't moved since - I understand there are delays at HWDC Langley, but 6 weeks seems a long time - is this within the usual time frame?
Any feedback or help tracing it would be much appreciated.
ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE
ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!
Item stuck at HWDC Langley for 6 weeks - is this a record?
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
-
Mr Rusty
- Posts: 9
- Joined: 03 May 2022, 09:02
- Gender: Male
-
TrueBlueTerrier
- FORUM ADMINISTRATOR
- Posts: 72629
- Joined: 30 Dec 2006, 10:29
- Gender: Male
- Location: On my couch
Re: Item stuck at HWDC Langley for 6 weeks - is this a record?
6 weeks would be excessive - even during Covid - USPS scan them as they enter Customs and you get the status you posted. Unfortunately, it appears not to have entered the Royal Mails system.
USPS are still suffering delays and slowdowns in their own system so I would get the sender to contact them.
USPS are still suffering delays and slowdowns in their own system so I would get the sender to contact them.
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
-
Mr Rusty
- Posts: 9
- Joined: 03 May 2022, 09:02
- Gender: Male
Re: Item stuck at HWDC Langley for 6 weeks - is this a record?
Many thanks for the prompt reply, much appreciated.
The sender has already contacted USPS but they won't help due to the service used (even though there is a tracking number) - their last scan says the package has 'departed a transfer airport in Heathrow, London United Kingdom' (incoming) so I presume that means it's at Langley. Could it still be with USPS in this country?
The item (trading cards) is going to a PO Box address, so I told the sender to use a regular service rather than priority because priority services are handed to ParcelForce on arrival in the UK and they won't deliver to PO Boxes, I foolishly presumed it would be the same level of service, just take longer.
As you say it hasn't show up on the Royal Mail system yet - any help at all would be very much appreciated.
The sender has already contacted USPS but they won't help due to the service used (even though there is a tracking number) - their last scan says the package has 'departed a transfer airport in Heathrow, London United Kingdom' (incoming) so I presume that means it's at Langley. Could it still be with USPS in this country?
The item (trading cards) is going to a PO Box address, so I told the sender to use a regular service rather than priority because priority services are handed to ParcelForce on arrival in the UK and they won't deliver to PO Boxes, I foolishly presumed it would be the same level of service, just take longer.
As you say it hasn't show up on the Royal Mail system yet - any help at all would be very much appreciated.
-
TrueBlueTerrier
- FORUM ADMINISTRATOR
- Posts: 72629
- Joined: 30 Dec 2006, 10:29
- Gender: Male
- Location: On my couch
Re: Item stuck at HWDC Langley for 6 weeks - is this a record?
No it's definitely not in the USPS system as that last scan is the last scan they do before handing it over to Customs.
Trading cards have caused problems in the past, genuine ones are fine but I think they take extra time sometimes to verify them as they did have a problem with fake ones. Hopefully, that's all it is and they'll eventually get out at some point.
My advice is for the sender to put in a claim with USPS, and you to put in a claim with the sender if they are a business and a claim with Royal Mail. Sometimes, although rarely, a claim seems to unstick an item. Its a last shot, but it is worth a try.
Trading cards have caused problems in the past, genuine ones are fine but I think they take extra time sometimes to verify them as they did have a problem with fake ones. Hopefully, that's all it is and they'll eventually get out at some point.
My advice is for the sender to put in a claim with USPS, and you to put in a claim with the sender if they are a business and a claim with Royal Mail. Sometimes, although rarely, a claim seems to unstick an item. Its a last shot, but it is worth a try.
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
-
SpacePhoenix
- MAIL CENTRES/PROCESSING
- Posts: 12119
- Joined: 12 Nov 2008, 17:03
- Gender: Male
Re: Item stuck at HWDC Langley for 6 weeks - is this a record?
Strange that. We get priority items through the MC from the US, no idea what criteria they use when deciding whether to route it via RM or PF. If it's not a priority item then it'll likely next be scanned when delivery is attempted.
What is the tracking number, it might give a clue as to what service was used by the sender?
What is the tracking number, it might give a clue as to what service was used by the sender?
-
Mr Rusty
- Posts: 9
- Joined: 03 May 2022, 09:02
- Gender: Male
Re: Item stuck at HWDC Langley for 6 weeks - is this a record?
Hi there,
Many thanks for your help and additional information.
To add a little more background re. the trading card thing - the sender is an individual sending some cards over to me via my PO Box for signing & sketching (my day job is as an illustrator for such things) - once done I'll be sending them back. They're what are known as 'artist proof' cards with blank backs so if the package was opened they might appear unusual to the untrained eye but the nominal value would surely mean that wouldn't ring any alarm bells?
Last time he sent them USPS Priority Mail International and the package was handed to Parcelforce when it arrived over here, so to avoid the same thing happening again on my recommendation he sent them as a First Class International Package, customs declaration '9 cards handwritten' value $20, tracking number LH167242117US.
He's tried instigating a claim to unstick things (this has occasionally worked for me in the past) but was told no claims were accepted with this service.
P.S. If anyone does have the definitive answer about which services from the US go to RM and which to PF it would be a great help as no one at my local depot or Post Office (or anyone that's asked on my behalf in the US) seems to know.
Thanks in advance for your time.
Many thanks for your help and additional information.
To add a little more background re. the trading card thing - the sender is an individual sending some cards over to me via my PO Box for signing & sketching (my day job is as an illustrator for such things) - once done I'll be sending them back. They're what are known as 'artist proof' cards with blank backs so if the package was opened they might appear unusual to the untrained eye but the nominal value would surely mean that wouldn't ring any alarm bells?
Last time he sent them USPS Priority Mail International and the package was handed to Parcelforce when it arrived over here, so to avoid the same thing happening again on my recommendation he sent them as a First Class International Package, customs declaration '9 cards handwritten' value $20, tracking number LH167242117US.
He's tried instigating a claim to unstick things (this has occasionally worked for me in the past) but was told no claims were accepted with this service.
P.S. If anyone does have the definitive answer about which services from the US go to RM and which to PF it would be a great help as no one at my local depot or Post Office (or anyone that's asked on my behalf in the US) seems to know.
Thanks in advance for your time.