Hi,
The sender has mailed the package last Monday (the 25th) at Gloucester Road post office in London but the items hasn’t moved since then. It is using the special delivery by 1 pm service. Tracking only says item is accepted at Gloucester Road post office. It has a passport and some other documentation in it. What are the chances that it is lost? It is weird that it hasn’t moved at all. Is there anything I can do?
The tracking number is JS524634664GB
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Item hasn’t moved for 5 days
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For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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TrueBlueTerrier
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Re: Item hasn’t moved for 5 days
That's weird that the tracking number has been accepted twice at different post offices and on different dates. That shouldn't happen, I would contact Royal Mail and Post Office Limited - something strange is going on, they may be even investigating what happened.
https://parcelsapp.com/en/tracking/JS524634664GB
https://parcelsapp.com/en/tracking/JS524634664GB
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Alison123
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Re: Item hasn’t moved for 5 days
It’s because I purchased a prepaid envelope in Bristol which then was used to send me back my documents from London. That’s why it was scanned in two office. Can that be the reason for item getting lost? Is there anything I can do? I called the customer service last week but they were no help. Just told me what I could already see on the website.
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Snaggletooth
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Re: Item hasn’t moved for 5 days
If you bought a pre-paid envelope for return of your documents it should not have been scanned in when you sent it off. Just to be clear, these are valid in one direction only.
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Alison123
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Re: Item hasn’t moved for 5 days
What they would do then in this situation? Is it possible that they don’t accept it and return it to the sender?
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Alison123
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Re: Item hasn’t moved for 5 days
I went to the post office in London and the guy check their list and the tracking number was in the list. It means they definitely have accepted the parcel. But he said he doesn’t know what has happened after as it’s down to the royal mail. He said it got messed up because the post office in Bristol shouldn’t have scanned it. Is there any hope to retrieve the parcel? It has all my identity documents in it 
I don’t understand why it matters how many times it is scanned? It has an address on it and isn’t delivered
I don’t understand why it matters how many times it is scanned? It has an address on it and isn’t delivered
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TrueBlueTerrier
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Re: Item hasn’t moved for 5 days
There is always hope but I would keep badgering official Royal Mail sites (we aren't) - you could even try Twitter and their is a final option of the Postal Review Panel, But hopefully it will get sorted soon.
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https://www.royalmail.com/sites/default ... 0complaint.
Complaints
Handling Process
Stages 1,2,3 and 4
https://www.royalmail.com/sites/default ... 0complaint.
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
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My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
Any post in any other colour is my own responsibility.
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Alison123
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Re: Item hasn’t moved for 5 days
So, the embassy informed me that the package was returned to them because the stamp wasn’t valid. The guy in the post office who sold me the prepaid envelope in Bristol shouldn’t have scanned it. I will complain to the Post office because they should train their employees properly. People use prepaid envelopes all the time for their important documents and they can’t afford to lose them. Other issues from RoyalMail’s side was that there website shows it has been accepted to the post office in London but it wasn’t. It was rejected. The website should show the correct information or when you contact customer service they should be able to help. They can’t just say we don’t know ! That’s why we buy the track able service. I just wrote this here for anyone that might have a similar issue.