Hi,
I run a small dogwear business and since I am vulnerable, I have appreciated postie 'signing' for my items on my behalf. But it has occurred to me in the past that this is open to abuse.
I posted an item (worth £50) to a customer in Chichester and RM website says it was delivered on Saturday. Customer claims no knowledge - not her knowledge/she was out at the time at a cafe and has receipt to prove it.
I made all usual suggestions - check safe place/check with neighbours and asked her to check with her postie if he had a parcel for her on Saturday (assuming he could remember). She said larger deliveries usually come by van and postie did not deliver to her on Saturday.
I have opened a case on RM website and have sent a letter to her delivery office - maybe won't reply but if she is genuine, it seemed worth a try to see if they can tell which postie delivered the item.
Can RM staff tell where an item was scanned - for example by a gps log or something?
(Customer has now opened paypal case saying we haven't answered her latest email (which was late at night) and she has demanded a full refund. If she is genuine I really want to help but she has used a different email on her complaint to paypal rather than the email in her own name - again that could be innocent but little alarms are sounding.
With thanks
Alan
ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE
ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!
RM website shows item delivered
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
-
TrueBlueTerrier
- FORUM ADMINISTRATOR
- Posts: 72629
- Joined: 30 Dec 2006, 10:29
- Gender: Male
- Location: On my couch
Re: RM website shows item delivered
Posties can't see the GPS location of when an Item is scanned, but managers can. They can also tell which postie scanned it because we have individual log in details.
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.