Hi there,
Can any postie tell us the customers what is the exact process of investigation when the customers parcel is lost?
Thank you.
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Royal Mail Lost Parcel Investigation Process?
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For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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Business15
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Business15
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Snaggletooth
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Re: Royal Mail Lost Parcel Investigation Process?
I have never worked in Royal Mail, but as someone with experience of the system I suspect you are barking up the wrong tree. When you submit a lost parcel form, I expect that Royal Mail use it for the following:
1. To allow items in the National Returns Centre to be matched with their owners.
2. To collect data on trends in lost mail, which in turn helps Royal Mail find wrong 'uns both inside & outside the system.
3. As an audit trail for claims.
They don't as a rule get posties doing a search every time an item goes missing. Apart from the practical issues, if they did that every time they would fail their regulator-set delivery targets.
1. To allow items in the National Returns Centre to be matched with their owners.
2. To collect data on trends in lost mail, which in turn helps Royal Mail find wrong 'uns both inside & outside the system.
3. As an audit trail for claims.
They don't as a rule get posties doing a search every time an item goes missing. Apart from the practical issues, if they did that every time they would fail their regulator-set delivery targets.