I want to find my parcel

[xuhl]

My tracking number is EK562300105GB
It has been away from the UK for 4 months, but there is no new progress, and Parcelforce has not given me a satisfactory reply. They just say we would not be able to assist you further I'm afraid.

Will somebody please help me

[Jefferson Starfish]

Where's it going, can you track it in the country of its destination.

[SpacePhoenix]

What country is it going to and what's the contents?

[xuhl]

Where's it going, can you track it in the country of its destination.

Thank you for your reply. This parcel is destined for China. I have contacted the post office of the destination country, and they told me that this batch of express has arrived, but there is no parcel for me. Maybe the British post office forgot to send it.
I reached out to Parcelforce customer service on Twitter before New Year's Day, and he replied to me that due to elapsed since sending, we would not be able to assist you further, I'm afraid. I thought it was because of the epidemic. So I kept trusting them, kept waiting, and now that's their excuse for not helping me out. I'm really sad and worried about my parcel

[xuhl]

What country is it going to and what's the contents?

Thank you for your reply. This parcel is destined for China. I have contacted the post office of the destination country, and they told me that this batch of express has arrived, but there is no parcel for me. Maybe the British post office forgot to send it. I contacted the customer service of ParcelForce and they told me that due to the time elapsed since sending we would not be able to assist you further I'm afraid.

[xuhl]

What country is it going to and what's the contents?

Inside the package were some Wargames

[Snaggletooth]

This parcel is destined for China. I have contacted the post office of the destination country, and they told me that this batch of express has arrived, but there is no parcel for me. Maybe the British post office forgot to send it.

Nobody at the UK end "forgot" to send it. This is the tracking from Parcelforce's website:

Item tracking history
Date Time Location Tracking event
18/9/2021 12:20 International Hub Exported from the UK
18/9/2021 1:30 International Hub Prepared for export
17/9/2021 21:57 International Hub Sorted for export

So it is most likely a problem with Chinese customs, as it hasn't made it into China.

When you say that the contents were "wargames", can you be more specific please? And were the contents made in Taiwan?

I reached out to Parcelforce customer service on Twitter before New Year's Day, and he replied to me that due to elapsed since sending, we would not be able to assist you further, I'm afraid. I thought it was because of the epidemic. So I kept trusting them, kept waiting, and now that's their excuse for not helping me out. I'm really sad and worried about my parcel

All mail services have a limited time frame to make a claim. For some of the Parcelforce services, this is quite strict. Which service did you use?

What are the deadlines for submitting claims?

15 days of despatch for globalexpress
30 days of despatch for irelandexpress and globalpriority
120 days of despatch for globalvalue

Source: https://www.parcelforce.com/help-and-ad ... ng-a-claim

[xuhl]

Nobody at the UK end "forgot" to send it. This is the tracking from Parcelforce's website:

Item tracking history
Date Time Location Tracking event
18/9/2021 12:20 International Hub Exported from the UK
18/9/2021 1:30 International Hub Prepared for export
17/9/2021 21:57 International Hub Sorted for export

So it is most likely a problem with Chinese customs, as it hasn't made it into China.

When you say that the contents were "wargames", can you be more specific please? And were the contents made in Taiwan?

Something like this is worth about 700 pounds
https://www.ebay.co.uk/itm/294377664352 ... BM_MK8gcRf

Because my friend and I mailed the parcel to China simultaneously, her parcel arrived last month. As for the logistics problem, I contacted the human service staff of the Post office in China and got a clear answer that the customs did not detain it. If the parcel is handed over to customs, the recipient should be able to receive a phone call or logistics information. I was advised to contact the UK Post Office to confirm whether the parcel had actually been sent. But ParcelForce didn't look like they were going to help me solve the problem, so I can't take the next step. In addition to contacting Twitter customer service, I also emailed them, hoping to get a satisfactory response from them after the New Year holiday.

All mail services have a limited time frame to make a claim. For some of the Parcelforce services, this is quite strict. Which service did you use?

What are the deadlines for submitting claims?
15 days of despatch for globalexpress
30 days of despatch for irelandexpress and globalpriority
120 days of despatch for globalvalue
Source: https://www.parcelforce.com/help-and-ad ... ng-a-claim

I think I chose the second option and it looks like I'm over the claim time.  I really feel so sad. I trusted ParcelForce so much and thought it was the epidemic, so I didn't urge them. Now I don't know where the package is, and I can't apply for compensation.
Anyway, I'm very grateful to you for your help.

[Snaggletooth]

I contacted the human service staff of the Post office in China and got a clear answer that the customs did not detain it. If the parcel is handed over to customs, the recipient should be able to receive a phone call or logistics information.

That is surprising. I don't know about PR China, but in most countries customs don't provide this sort of information. If they think it contravenes the rules they just destroy the item, without passing any information to the sender or recipient.

I was advised to contact the UK Post Office to confirm whether the parcel had actually been sent.

If you check the tracking number you supplied on the Parcelforce website it confirms that the parcel was despatched from the UK. Then the trail stops, implying that the problem is in Chinese customs, although I can't anything specific that would cause a problem. Of course, it could be a more general problem, such as the CN23 customs declaration not being completed in full.