Hello, Thank you for being generous with your time and helping me today.
How is your day going so far?
You’re probably going to think that I’m another annoying, irate customer who’s going to be angry towards you just to take some aggression out and get what I want.
You probably also think that I have no idea how busy you are and no clue about what you have to go through every day and how stressful this can be due to customers taking it all out on you when it’s not your fault, you are just the support trying to help!
Fortunately, This is not going to be like this :)
I’m understanding and calm
My question is, Would it be a hassle for you to help with 2 items?
I posted 2 items and both are having strange issues.
Item 1
Posted 22 December. It has said since Wednesday Item Received
Home Counties North MC over and over and over.
I’m not caring about how fast these 2 items are delivered at all
I’m just worried they are lost.
I’m hoping it’s just saying this due to maybe it’s looping in the system until service has carried on or caught up on the pile up that there may be??
Second item. Which is 99% probably lost.
Posted this 13tb December
It was actually on time as normal but then it said it couldn’t be delivered due to address circumstances... they said they will try next day and it’s been ..... ages
Below are the tracking statuses
What does all of this mean?
Would it be impolite to ask that you look into this, and let me know if it was a manufacturer issue?
Sorry, You must think I am really disrespectful and Impolite?
Item 1...
( newest notification to oldest. )
Wednesday 29 December 2021
19:16
Item Received
Home Counties North MC
Tuesday 28 December 2021
22:47
Item Received
Home Counties North MC
Friday 24 December 2021
12:11
Item Received
Home Counties North MC
Thursday 23 December 2021
23:30
Item Received
Home Counties North MC
19:10
Item Received
Home Counties North MC
Wednesday 22 December 2021
17:44
Accepted at Post Office
Item 2
Pending
Sorry, we were unable to deliver this item at 18-12-2021 as the address was inaccessible. We will attempt to deliver your item again on the next working day.
Access issues prevented us from delivering this item. This could be due to a number of reasons, including locked communal entrances, bad weather, health and safety issues or road closures.
Service used for BOTH ITEMS I POSTED
Royal Mail Tracked Returns 48™
Tracking history
Saturday 18 December 2021
14:47
Delivery Attempted - Address Inaccessible
Willesden DO
14:47
Delivery Attempted - Address Inaccessible
Willesden DO
03:34
Due to be delivered today by
Willesden DO
Friday 17 December 2021
20:26
Item Received
Greenford MC
Tuesday 14 December 2021
15:04
Item Received
Home Counties North MC
Monday 13 December 2021
Accepted at Post office
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Help with 2 Items?? Why has tracking spammed same thing 5x and also another item may be lost? What’s your input
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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Aspwlf
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TrueBlueTerrier
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Re: Help with 2 Items?? Why has tracking spammed same thing 5x and also another item may be lost? What’s your input
Item 1 looks like normal tracking it should be delivered soon. baring any unknown issues.
Item 2 should have been delivered it looks like the postie ran out of time. It might be worth contacting an official Royal Mail representative to see if they can get it going again. The good news is it does not look lost to me, merely delays because of Covid and Christmas, and perhaps an oversight at the DO.
Item 2 should have been delivered it looks like the postie ran out of time. It might be worth contacting an official Royal Mail representative to see if they can get it going again. The good news is it does not look lost to me, merely delays because of Covid and Christmas, and perhaps an oversight at the DO.
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SpacePhoenix
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Re: Help with 2 Items?? Why has tracking spammed same thing 5x and also another item may be lost? What’s your input
The first item looks like it's boucing between shifts as if possible the address label is damaged. Are you able to check what address you put on it? if you are stick it into Google to chekc it comes up as being where you think it is.
Another possibility is that based on the address printed on it the night shift believe that it should be going out of the area covered by the MC and so sort it to the missort selection and then when the late shift get it, they believe that it should be going to address within the area covered by the MC so sort it to that selection.
Another possibility is that based on the address printed on it the night shift believe that it should be going out of the area covered by the MC and so sort it to the missort selection and then when the late shift get it, they believe that it should be going to address within the area covered by the MC so sort it to that selection.
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Aspwlf
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Re: Help with 2 Items?? Why has tracking spammed same thing 5x and also another item may be lost? What’s your input
SpacePhoenix wrote: ↑30 Dec 2021, 09:40The first item looks like it's boucing between shifts as if possible the address label is damaged. Are you able to check what address you put on it? if you are stick it into Google to chekc it comes up as being where you think it is.
Another possibility is that based on the address printed on it the night shift believe that it should be going out of the area covered by the MC and so sort it to the missort selection and then when the late shift get it, they believe that it should be going to address within the area covered by the MC so sort it to that selection.
Item 1 was actually just a prepaid label I didn’t purchase it myself so it should be the correct address ALthogh as for label damage it could be as it was only in a packet type thing that could probably be damaged easier
Someone else said it should be delivered so I guess I’ll wait before contacting them about the first one
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Aspwlf
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Re: Help with 2 Items?? Why has tracking spammed same thing 5x and also another item may be lost? What’s your input
TrueBlueTerrier wrote: ↑30 Dec 2021, 09:04Item 1 looks like normal tracking it should be delivered soon. baring any unknown issues.
Item 2 should have been delivered it looks like the postie ran out of time. It might be worth contacting an official Royal Mail representative to see if they can get it going again. The good news is it does not look lost to me, merely delays because of Covid and Christmas, and perhaps an oversight at the DO.
It’s normal for it to be looping like that?
I think these 2 may be cause it was close to when deliveries were stopped when I posted them
I’ll contact them about the first one and then wait a week from the 4th to see if the first gets delivered
The first one that’s looping is just a prepaid label not one I paid for