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Hello

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For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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Emalva
Posts: 2
Joined: 15 Dec 2021, 12:16
Gender: Female

Hello

Post by Emalva »

Hi
I've sent a few international parcels, standard, non tracked to Portugal on the 4th this month, today clearing the receipts from my wallet I realised the lady from the till instead of posting them all to Portugal, posted one of them to Nigeria (I'm certain it had big bold "Portugal" written on it). The other ones got through and arrived in Portugal early this week, but one of them hasn't.

I've been trying to contact the customer service via phone call without much success, any advice on what should I do next?

Thanks!
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Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Re: Hello

Post by Snaggletooth »

Royal Mail go by what is written on the parcel, not what the clerk entered into the computer. So it will not affect whether the parcel arrives, but it might make a claim more difficult.
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Emalva
Posts: 2
Joined: 15 Dec 2021, 12:16
Gender: Female

Re: Hello

Post by Emalva »

Thanks Snaggletooth

I guess I'll wait until after Xmas to think about any claim

Cheers!
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