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Question about A Refused International signed parcel

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Rickyfan9
Posts: 2
Joined: 20 Sep 2021, 16:09
Gender: Female

Question about A Refused International signed parcel

Post by Rickyfan9 »

Dear friends,
Could you offer me some help, please?
I was really confused! I sent a parcel to my family, from England to Sweden; after the Sweden Customer released the parcel, It was refused to deliver, and now it is on the way back to England to me! And my family even didn't know the parcel had arrived in their town, but suddenly went back to me...(They didn't refuse the parcel). So here are the questions: 1. May I know the reason why? 2. Should I pay an extra fee to ship the parcel back? Or in other words, is the original shipping label invalid after the parcel was returned to me, even without a reason why it was refused? Could I ask for a new free label? (It seems I have known the answer is the label will be invalid, and our officer cannot offer me a free new shipping label... But I would like to make the situation clearer to me). Here is the tracking number: RY276076818GB
Thanks so much for your help, my lovely friends! It is a lovely place for me who is slightly afraid to make a phone call to ask! Wish you also have a nice day!
Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Re: Question about A Refused International signed parcel

Post by Snaggletooth »

The label is invalid. You can ask Royal Mail for a refund on the old postage if you believe the carrier in Sweden has got it wrong. Best to do this after the parcel arrives back with you.

In theory, the parcel should carry a sticker saying why it was returned, usually by placing a tick against a short list of options.

I have relatives in Sweden. Unfortunately I have experience of items being returned undelivered for no good reason, although it hasn’t happened for a few years.
Rickyfan9
Posts: 2
Joined: 20 Sep 2021, 16:09
Gender: Female

Re: Question about A Refused International signed parcel

Post by Rickyfan9 »

Snaggletooth wrote:
20 Sep 2021, 17:41
The label is invalid. You can ask Royal Mail for a refund on the old postage if you believe the carrier in Sweden has got it wrong. Best to do this after the parcel arrives back with you.

In theory, the parcel should carry a sticker saying why it was returned, usually by placing a tick against a short list of options.

I have relatives in Sweden. Unfortunately I have experience of items being returned undelivered for no good reason, although it hasn’t happened for a few years.
Thanks so much mate! It makes sense, and your answer is quite helpful to me! Yes it is really unhappy to experience such a confusing situation; hopefully I could successfully claim back the old postage back if they did something wrong.
SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 12119
Joined: 12 Nov 2008, 17:03
Gender: Male

Re: Question about A Refused International signed parcel

Post by SpacePhoenix »

Just looking at the tracking info, this entry looks out of place:
10:54
Refused - Returned to Sender
Feltham DO
It's completely a different area from where it was posted.

The last couple of entries make me think that it's been sent back to Sweden
Sunday 19 September 2021
16:25
Item has left the overseas International Processing Centre
Heathrow Worldwide DC
01:06
Item Received
Sweden
Saturday 18 September 2021
10:54
Refused - Returned to Sender
Feltham DO
Monday 13 September 2021
15:01
Item Leaving the UK
United Kingdom
12:54
Released from Customs
Sweden
Thursday 02 September 2021
08:36
Item Received
STOCKHOLM UTRIKES, Sweden
Sunday 29 August 2021
04:08
Item Leaving the UK
LANGLEY HWDC
01:46
Item Received by Royal Mail
LANGLEY HWDC
Saturday 28 August 2021
18:41
Item Despatched to Romford MC
Nottingham MC
15:56
Item received at
Nottingham MC
09:01
Item Collected
Glaisdale Parkway DO
Friday 27 August 2021
14:19
Sender preparing item