No update

[TrueBlueTerrier]

The sender can claim postage back because the service has not been met. Also dependant on the level of cover sometimes yo can claim for incidental loss and expense so that may be worth looking into.

The customer services staff should have already informed the managers of the unit its going to (local delivery office) and where the last scan was performed, and they should be investigating it.

However, if customer services don't provide the answers to your satisfaction you can request your claim/query bne passed to the, Escalated Customer Resolution Team, and after that the Postal Review Panel. Its not something they advertise but sometimes just mentioning them gets results.

Word of warning if you go this route you can't jump the stages in this leaflet https://www.royalmail.com/sites/default ... G_2019.pdf or they can refuse to pursue it, you have to go through each stage in turn.

[ank]

Something's gone wrong then. As you're probably aware, as of Wednesday it has been in the NI mail centre with no tracking scan since then. You need to get customer services on the phone (or online chat if they do such a thing) and get them to investigate it for you.

try twitter @royalmailhelp

Tried everything but no help. I really dont know what to do or just wait as apparently there is nothing royal mail can do in this case.

[ank]

The sender can claim postage back because the service has not been met. Also dependant on the level of cover sometimes yo can claim for incidental loss and expense so that may be worth looking into.

The customer services staff should have already informed the managers of the unit its going to (local delivery office) and where the last scan was performed, and they should be investigating it.

However, if customer services don't provide the answers to your satisfaction you can request your claim/query bne passed to the, Escalated Customer Resolution Team, and after that the Postal Review Panel. Its not something they advertise but sometimes just mentioning them gets results.

Word of warning if you go this route you can't jump the stages in this leaflet https://www.royalmail.com/sites/default ... G_2019.pdf or they can refuse to pursue it, you have to go through each stage in turn.

Thanks, Parcel is covered with the loss protection but I dont know if they will consider it and I end up losing a lot.

[TrueBlueTerrier]

They should so I would bookmark this page and kick-off if they don't

[ank]

They should so I would bookmark this page and kick-off if they don't

Thank you very much :)

[ank]

They should so I would bookmark this page and kick-off if they don't

Thank you very much :)

Hi,

The latest update is of Today at 16:00 as- "We've got it We have your item at Northern Ireland MC."

Before that the update was "Restricted or Prohibited Contents

This parcel was recently identified as containing items suspected of being prohibited or dangerous. Having examined the parcel more closely, we have determined that items contained within it do breach transport regulations and/or Royal Mail terms and conditions. We have therefore disposed of those item(s) accordingly"


I am not sure what is going on with this and there was few Air-wick sprays as much as I can think of as a restricted item. Am I going to receive this parcel or not?

Thanks

[SpacePhoenix]

It's probably come up because mail is likely flown from Northern Ireland to the mainland UK.

Not sure if it either gets returned to the sender or destroyed

[ank]

It's probably come up because mail is likely flown from Northern Ireland to the mainland UK.

Not sure if it either gets returned to the sender or destroyed

Do they destroy the whole parcel as it contains other items as well? and I talked to customer service they said will destroy that item and deliver rest of it. But not sure of anything at this point.

[TrueBlueTerrier]

You would have to check with RM, but reading what you have posted they have binned them.

Just to confirm Aerosols are on the Prohibited/Restricted list and you can only send them in the UK under certain very strict conditions (For Air Safety reasons mainly) - they are banned in International Mail.

https://personal.help.royalmail.com/app ... -customers

Aerosols

Aerosols for toiletry or medicinal purposes (including deodorants, body sprays, hair sprays, shaving and hair removal creams and medicinal aerosols for prevention or cure such as flea sprays). - for Asthma inhalers see Prescription medicines

International - Not allowed in the mail
UK - Allowed in the mail, see restrictions and packaging guidelines below:
Valves must be protected by a cap or other suitable means to prevent inadvertent release of the contents during transport.
Volume per item must not exceed 500ml.
No more than two items in any one parcel.
Aerosols must be tightly packed in strong outer packaging and must be secured or cushioned to prevent any damage.
An ID8000 label must be applied (see an example of an ID8000 label).
The sender's name and return address must be clearly visible on the outer packaging.
These items must be presented at and can only be sent via a Post Office® counter.
Aerosols for any other purpose (including spray paints, lacquers, solvents, air fresheners, oven cleaners, etc)

International - Not allowed in the mail
UK - Not allowed in the mail

[Rael, the IAK]

As I tracked the item in my app, I got an update this morning, so was going to advise you of the situation, but you've seen it already. Looks like all, or the bulk of the parcel, is coming back to you, as it shows as out for delivery today from Newtownabbey DO.

[ank]

As I tracked the item in my app, I got an update this morning, so was going to advise you of the situation, but you've seen it already. Looks like all, or the bulk of the parcel, is coming back to you, as it shows as out for delivery today from Newtownabbey DO.

Hi, Thanks for the help.

Newtownabbey(Belfast) is the Sender's address and is suppose to be delivered in London. I don't understand why they send it back to sender after disposing the restricted/prohibited items.

There is more confusion to this ,I received a message at 9:40 am today that its again being re-routed. I don't know what exactly is going on, are they going to send it back to sender or re-route back to receiver's address or re-route to National Return Centre ?

There is no clear update.

Thanks

[ank]

You would have to check with RM, but reading what you have posted they have binned them.

Just to confirm Aerosols are on the Prohibited/Restricted list and you can only send them in the UK under certain very strict conditions (For Air Safety reasons mainly) - they are banned in International Mail.

https://personal.help.royalmail.com/app ... -customers

Aerosols

Aerosols for toiletry or medicinal purposes (including deodorants, body sprays, hair sprays, shaving and hair removal creams and medicinal aerosols for prevention or cure such as flea sprays). - for Asthma inhalers see Prescription medicines

International - Not allowed in the mail
UK - Allowed in the mail, see restrictions and packaging guidelines below:
Valves must be protected by a cap or other suitable means to prevent inadvertent release of the contents during transport.
Volume per item must not exceed 500ml.
No more than two items in any one parcel.
Aerosols must be tightly packed in strong outer packaging and must be secured or cushioned to prevent any damage.
An ID8000 label must be applied (see an example of an ID8000 label).
The sender's name and return address must be clearly visible on the outer packaging.
These items must be presented at and can only be sent via a Post Office® counter.
Aerosols for any other purpose (including spray paints, lacquers, solvents, air fresheners, oven cleaners, etc)

International - Not allowed in the mail
UK - Not allowed in the mail

Thanks for the info. I should have checked this earlier or atleast for future reference.

but still there is nothing clear about delivery they are sending me different updates and not sure what is going on with this parcel.

Hope to resolve this soon.

Thanks

[Rael, the IAK]

My reading of it is that's it's going back to you/the sender. So maybe it's complete and nothing has been disposed of and that is just the most sensible option available.

[aiden01]

As I tracked the item in my app, I got an update this morning, so was going to advise you of the situation, but you've seen it already. Looks like all, or the bulk of the parcel, is coming back to you, as it shows as out for delivery today from Newtownabbey DO.

Hi, Thanks for the help.

Newtownabbey(Belfast) is the Sender's address and is suppose to be delivered in London. I don't understand why they send it back to sender after disposing the restricted/prohibited items.

There is more confusion to this ,I received a message at 9:40 am today that its again being re-routed. I don't know what exactly is going on, are they going to send it back to sender or re-route back to receiver's address or re-route to National Return Centre ?

There is no clear update.

Thanks

Had a quick check just now item is being forwarded to london should arrive tomorrow.

[ank]

As I tracked the item in my app, I got an update this morning, so was going to advise you of the situation, but you've seen it already. Looks like all, or the bulk of the parcel, is coming back to you, as it shows as out for delivery today from Newtownabbey DO.

Hi, Thanks for the help.

Newtownabbey(Belfast) is the Sender's address and is suppose to be delivered in London. I don't understand why they send it back to sender after disposing the restricted/prohibited items.

There is more confusion to this ,I received a message at 9:40 am today that its again being re-routed. I don't know what exactly is going on, are they going to send it back to sender or re-route back to receiver's address or re-route to National Return Centre ?

There is no clear update.

Thanks

Had a quick check just now item is being forwarded to london should arrive tomorrow.

Thank you very much.

This is all I can see on Royal mail tracking website:

Tracking history

Your Item was received by Newtownabbey DO on 17-08-2021 and is now due for delivery today.

Tuesday 17 August 2021
07:13
Due to be delivered today by
Newtownabbey DO
06:09
Arrived at
Newtownabbey DO
05:56
Item Despatched to Newtownabbey DO
Northern Ireland MC

Don't know when they are going to update the recent status.

Thanks