Is my mail being intercepted!?

[Kittin]

Hi,
I am a bit distressed. I've ordered two packages from a mushroom growing companies. I stress that they are completely legal! However, BOTH times I've tried to get a package delivered from them it has not arrived. Is my mail being monitored, intercepted and confiscated on suspicion of it being illegal? I have received items from them in the past so it is not them in error.

[SpacePhoenix]

Are they coming into the UK from abroad?

[Kittin]

Hi x
No, this is all just within the UK.

X

[TrueBlueTerrier]

Hi,
I am a bit distressed. I've ordered two packages from a mushroom growing companies. I stress that they are completely legal! However, BOTH times I've tried to get a package delivered from them it has not arrived. Is my mail being monitored, intercepted and confiscated on suspicion of it being illegal? I have received items from them in the past so it is not them in error.

I will have to answer this carefully. There are certain situations where mail is monitored but this usually involves either the recipient requesting it (rare) the manager keeping an eye on complaints for the address (the normal reason) or the police/investigation branch doing it for legal reasons (which we would not know about for a specific address).

Possibly it could be that the senders are not following the specific instructions for perishable items

Perishable items (including flowers, fresh fruit, vegetables and frozen or chilled foodstuffs)

International - Not allowed in the mail
UK - Allowed in the mail, see restrictions and packaging guidelines below:
Use 1st Class as the minimum service.
Should be able to withstand a journey of up to 48 hours. (Frozen water and dry ice are prohibited)
Must be suitably sealed to prevent leakage or tainting of other items such as in sealed vacuum packs.
Must be packed in a strong corrugated board box or purpose designed polystyrene pack.
The sender's name and return address must be clearly visible on the outer packaging.
Packages must be clearly labelled "PERISHABLE".
Additional general advice:
Outer packaging - use a strong corrugated board box or purpose designed polystyrene pack.
When sending flowers, arrange in layers separated by tissue paper and use waterproof wrapping if including damp moss or phials of water.

On the question of it being intercepted because there is a suspicion of illegality, its possible, but there is no way to know for certain, I would suggest contacting Royal Mail help on Twitter @royalmailhelp

[Kittin]

Hi thanks for the reply! This is helpful.

Hi,
I am a bit distressed. I've ordered two packages from a mushroom growing companies. I stress that they are completely legal! However, BOTH times I've tried to get a package delivered from them it has not arrived. Is my mail being monitored, intercepted and confiscated on suspicion of it being illegal? I have received items from them in the past so it is not them in error.

I will have to answer this carefully. There are certain situations where mail is monitored but this usually involves either the recipient requesting it (rare) the manager keeping an eye on complaints for the address (the normal reason) or the police/investigation branch doing it for legal reasons (which we would not know about for a specific address).

Possibly it could be that the senders are not following the specific instructions for perishable items

Perishable items (including flowers, fresh fruit, vegetables and frozen or chilled foodstuffs)

International - Not allowed in the mail
UK - Allowed in the mail, see restrictions and packaging guidelines below:
Use 1st Class as the minimum service.
Should be able to withstand a journey of up to 48 hours. (Frozen water and dry ice are prohibited)
Must be suitably sealed to prevent leakage or tainting of other items such as in sealed vacuum packs.
Must be packed in a strong corrugated board box or purpose designed polystyrene pack.
The sender's name and return address must be clearly visible on the outer packaging.
Packages must be clearly labelled "PERISHABLE".
Additional general advice:
Outer packaging - use a strong corrugated board box or purpose designed polystyrene pack.
When sending flowers, arrange in layers separated by tissue paper and use waterproof wrapping if including damp moss or phials of water.

On the question of it being intercepted because there is a suspicion of illegality, its possible, but there is no way to know for certain, I would suggest contacting Royal Mail help on Twitter @royalmailhelp