PostNL

[JackaZ]

Hi,

I’ve got a problem regarding two items being sent from China I used PostNL but it’s been stuck at The consignment has arrived in the country of destination which is at United Kingdom for last 6 days and it’s not moved I’m little worried been lost or something I’ve contact PostNL and Royal Mail by Twitter…..PostNL said I need to contact Royal Mail which I have done Royal Mail say they waiting for PostNL to hand it over to Royal Mail so I don’t know what to do because both saying different things I will post tracking numbers below,

UD786292421NL
UD786339945NL

If someone give me some information would appreciate it.

[SpacePhoenix]

Trying them tracking numbers on the Royal Mail website, it looks like the service used isn't tracked within the UK so the next scan should be when delivery is attempted. It might be stuck in customs.

There's another possibility, some firms ship multiple orders in a single container/cargo pod to a warehouse in the UK, they then spit it down into the individual orders and then forward the individual orders into Royal Mail's network.

[JackaZ]

Trying them tracking numbers on the Royal Mail website, it looks like the service used isn't tracked within the UK so the next scan should be when delivery is attempted. It might be stuck in customs.

There's another possibility, some firms ship multiple orders in a single container/cargo pod to a warehouse in the UK, they then spit it down into the individual orders and then forward the individual orders into Royal Mail's network.

I’ve tried tracking them on the Royal Mail website no luck just little worried now as been nearly 10 day, maybe customs have got them still who knows maybe being held up.

[TrueBlueTerrier]

Last Week Belgium, Germany and the Netherlands experienced very bad flooding in some areas, its possible that the backlog into affected areas is having a knock-on effect to other areas.

Also, Customs has been very slow this year due to the changes in paperwork requirements because of Brexit.

Either or both of these will probably impact somewhat on timings.

[TrueBlueTerrier]

Tep just checked their page - reading between the lines the floods have indeed slowed things down

https://www.postnl.nl/en/customer-servi ... ce-alerts/

[JackaZ]

Last Week Belgium, Germany and the Netherlands experienced very bad flooding in some areas, its possible that the backlog into affected areas is having a knock-on effect to other areas.

Also, Customs has been very slow this year due to the changes in paperwork requirements because of Brexit.

Either or both of these will probably impact somewhat on timings.

Yeah I did think that maybe but it’s been in the U.K. for 8 days not moved someone did say the tracking doesn’t always update only once it’s delivered.