ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE

ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!

Stuck on dispatching item for 7 days now..

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

This is an open forum.
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
amyclark87
Posts: 3
Joined: 04 Jun 2021, 11:49
Gender: Female

Stuck on dispatching item for 7 days now..

Post by amyclark87 »

Hi, I wonder if anyone can help me. I have a parcel stuck on sender despatched item to RM for 7 days.

The tracker was updated on Fri 28th at 18:17 to say sender despatched item and it was on its way to RM.

I have spoken with the sender who confirmed 100% the item was sent to them on that date. I have been going backwards and forwards all week with the sender as I thought it was an issue with them but I am now starting to think it could be RM issue. I have though asked the sender for proof of postage. RM have said this morning that 100% they have not received it, I thought maybe they had and its just the tracker hasn't been updated at all but now I'm not so sure as I would have received it already. Was sent tracked 24 and was UK to UK.

Has anyone had any similar issues? If so how long did it take for a resolution or when the item arrive etc? I really hope someone can give me some hope cause I am really not getting any from the sender or RM at this point :chuckle :roll:
Top
Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Re: Stuck on dispatching item for 7 days now..

Post by Snaggletooth »

It is difficult for us to give an opinion without seeing the exact tracking information.

If it is something you bought online then it is the seller’s responsibility to get it to you on time.
Top
amyclark87
Posts: 3
Joined: 04 Jun 2021, 11:49
Gender: Female

Re: Stuck on dispatching item for 7 days now..

Post by amyclark87 »

Thank you so much for responding.

I have honestly being going back and forth with the sender all week - they are a pretty large company so it is strange! When I requested a refund as it was taking too long they said they cannot issue a refund at this stage as the parcel is technically not missing yet until 10 days is up! RM said they haven't received it at all - it just feels like I am not really getting answers from anyone! :Boo hoo!

I have posted the tracker message
You do not have the required permissions to view the files attached to this post.
Top
Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Re: Stuck on dispatching item for 7 days now..

Post by Snaggletooth »

When you can get a refund from the seller depends on the contract you have with them. When did they say it would arrive?
Top
amyclark87
Posts: 3
Joined: 04 Jun 2021, 11:49
Gender: Female

Re: Stuck on dispatching item for 7 days now..

Post by amyclark87 »

Yeah the sender has said they cannot issue a refund until the parcel hasn’t arrived after 10 working days and an investigation is done between them and RM. It was supposed to be sent Tracked 24 I ordered on Wednesday the 26th May so it should have arrived Friday 28th or even Tues 1st (taking into consideration the bank holiday and weekend) but they didn’t actually dispatch the day it was ordered as it should have been as they said they had a backlog of order, which is fine these things happen! So didn’t get sent out until Fri 28th May so should have definitely have arrived by now or at least the status on RM tracker should have changed.
Top

Return to “CUSTOMERS”