LTB 154/21 - PATHWAY TO CHANGE - CULTURE AND THE JOINT BIG TRUST SURVEY

[rogersh]

The 16% turn out was from Managers and during the 2000 managerial redundancies. The outputs from that survey has shocked the new CEO who has now agreed with the CWU to do one for all CWU grades.

I think you will find the initial trust survey was open to all RM colleagues.


Launching soon, The Trust Survey is designed to be quick, simple and easy to complete. It features a number of questions that will benchmark the value of trust at Royal Mail.

This is an opportunity to ignite colleagues’ views on a topic that is a critical factor in job satisfaction and quality performance in a collaborative environment.

The online survey will run for one week only - Monday 22 February to Sunday 28 February – and can be accessed on any internet-enabled device via the below options:

Online link
Scanning a QR code, or
Accessing via our new People App (for existing App users only)
you will be directed to enter your pay number as your password to ensure that:

Only Royal Mail Group colleagues can submit a response...........

[hans solo]

I'll do the trust survey when the Rev Paula Vennells goes to prison.

well said totally agree

[WalkerX]

With a backstory such as this, Vennells must be a shoe-in for a cabinet post surely? .

[PARCELHORSE]

I'll do the trust survey when the Rev Paula Vennells goes to prison.

well said totally agree

Don't forget Dame Moya who was in charge of the whole group at the time. There must be many corrupt people involved in this appalling scandal..pursue them all with the enthusiasm the innocent victims were hounded down with.

[Ad_bee]

I'll do the trust survey when the Rev Paula Vennells goes to prison.

well said totally agree

Don't forget Dame Moya who was in charge of the whole group at the time. There must be many corrupt people involved in this appalling scandal..pursue them all with the enthusiasm the innocent victims were hounded down with.

Oh you'd have to be saspecial kind of dim if you believed anything that Moya touched wasn't going to be nuked.

She was known as "Train Crash" in Canada due to running trains too fast and crashing them but it was worth it because the trains that didn't crash moved an improved amount of freight.

Nobodies going to jail.

They just don't care and the .govs, justiciaries and establishment have their backs since it is they who employ these people. They get profit done.

£5 says that after an exhuastive, protracted and very profitable for lawyers enquiry the result will be:

"Mistakes were made and lessons were learned"

"Thats all folks" (Cue LoonyTunes theme)

I wish I just just being cynical.

This is not my country and these are not my folks but I do trust them, I trust them to be as crapulent as possible....no survey needed.

[Dorset Plodder]

I know that both parties are genuine in trying to improve culture in the workplace . . . This is why the survey is good starting point to understand the scale in each office of concerns and obviously we need a reasonable turn out to ensure we get the representative feed back.

The roots of the 'cultural problems' are pretty straightforward to understand.

They're a combination of badly-applied and outmoded 'management techniques' and a business model that is stupid enough to rely on 'budgets' as a way driving 'efficiency'. How stupid this is is pretty apparent when DOs regularly have to hand sort letters and flats that could have been sequenced/walksorted because the Mail Centre's budget is the Mail Centre Manager's main worry (rather than presenting the mail to his DOs in a proper and timely manner).

And there's line managers and DOMs who are browbeaten by their area managers and higher for not meeting unrealistic targets. The weaker of these managers - and the weaker are legion - take this out on their staff (especially newer staff), often using the same tired cliches and in the tone with which they have been browbeaten themselves.

There's a fundamental dishonesty in the business. Senior management is forever saying how wonderful we all are on a Tuesday and then berating us for failing on a Thursday. They refuse to invest in technology properly - either through incompetence or penny-pinching or both. Example: the new PDA van checks. Why are faults highlighted on the checks not simply sent straight to the local repair centre? Why are we still filling in PMTs? It's just stupid. Instead of staff looking at the checks as a potential time saver (I won't have to fill in a PMT and the van'll get fixed), there's a tendency to view them as just another hoop to jump through. They're badly thought out as well - how do you check the wheel nuts are tight on a hire van when you'd not allowed to remove the hub caps? How do you tick that the hydraulic fluid for the steering is fine on a van that has electric power steering?).

There are endless 'new initiatives', ever more silly acronyms, videos spouting patronising bullshit that we all know isn't heartfelt. There's no dialogue, just a lot of 'listening' and then parroting of the company line as a response. Look at double slots for frames, for instance. With no D2Ds, they're not too much of an issue. As soon as you bring D2Ds into the equation, they're a pain. If you have lots of them and lots of D2Ds, they're a nightmare. Really it's an either/or situation. Either you ditch D2Ds and double slot to your heart's content with little issue (except where you've lots of named houses. of course), or you continue with D2Ds and just accept the limited organisational issues that arise from having single slots (big fittings, basically).

I could go on. But honestly there's no point, Martin. People may well be 'prepared to listen' but they're not prepared to face reality.
If the CEO wants to find out what's wrong with the business, he should have half a dozen of his directors go incognito as new starters for three months. I absolutely guarantee he'd be informed exactly what's wrong in very short order.

Brilliant Post DGH! I concur with EVERY point you've made. In this Business "The Tail Wags the Dog" Everything should be done to make the Guys at the Sharp End more efficient (profitable) by helping them, instead of throwing in ever more obstacles and box ticking excercises.

[Dorset Plodder]

In a mailcentre when the hand reached finish o'clock you can put on your jacket and go home whether the work is completed or not.

Some of the larger MCs might have the room to have full inward and outward setups in place at all times, the smaller MCs won't so the setups have to be cleared away.

You've also got dispatch times to think about, once it gets to dispatch time anything that's not ready doesn't go anywhere. There's not too much scope with changes of one dispatch time without changing all dispatch times because of the driving regs (required breaks from driving)

As always we appreciate your insight ino the murky world of MCs SP .... but we've had this discussion before. I'm not blaming the staff, they have to work within their own guidelines .... However if there's a problem with getting mail machine sorted, or out the door on time, or finding drivers with enough hours it needs sorting (no pun intended)!

We may all be part of a TEAM but like it or not the Posties that deliver that last mile should be what this business is about! EVERYONE else is meant to be supporting US!

Sometimes I get the feeling we're just an afterthought, after everyone else has finished playing Office Politics and trying to score points off other areas of the Business. This attitude comes down as low as DOMs .... who seem to view their own Units merely as figures on a spread sheet, instead of an industrial unit full of Posties trying to get everything out the door and get home within the time they signed up for.

[SpacePhoenix]

In a mailcentre when the hand reached finish o'clock you can put on your jacket and go home whether the work is completed or not.

Some of the larger MCs might have the room to have full inward and outward setups in place at all times, the smaller MCs won't so the setups have to be cleared away.

You've also got dispatch times to think about, once it gets to dispatch time anything that's not ready doesn't go anywhere. There's not too much scope with changes of one dispatch time without changing all dispatch times because of the driving regs (required breaks from driving)

As always we appreciate your insight ino the murky world of MCs SP .... but we've had this discussion before. I'm not blaming the staff, they have to work within their own guidelines .... However if there's a problem with getting mail machine sorted, or out the door on time, or finding drivers with enough hours it needs sorting (no pun intended)!

We may all be part of a TEAM but like it or not the Posties that deliver that last mile should be what this business is about! EVERYONE else is meant to be supporting US!

Sometimes I get the feeling we're just an afterthought, after everyone else has finished playing Office Politics and trying to score points off other areas of the Business. This attitude comes down as low as DOMs .... who seem to view their own Units merely as figures on a spread sheet, instead of an industrial unit full of Posties trying to get everything out the door and get home within the time they signed up for.

A lot will be down to budget. You've got the overall MC budget, then each shift has its own budget. Within a shift each work area has their own budget. Sometimes a work area manager will turn staff away if they've not got the budget for them staff. AFAIK they have to account for every last hour that they use.

The mail you deliver will have last been sorted by the night shift of your local MC. AFAIK we can see how many yorks are on a lorry but we can't see what type of mail (and amount).

All traffic forecasts are now done nationally so if they're too low, we'll have less staff on a shift.

When it comes to getting the mail out the door in time, anything that's not ready by the dispatch time (when the lorries are actually due to leave) will be left. If it's second class outward then it'll go on the 1st class dispatch (next available outward dispatch). If it's 1st class and has been sorted then it'll go on the 2nd class dispatch (next available dispatch). If it's inward then it'll not go anywhere until the next night shift as 06:30 is the FINAL dispatch. Anything not ready by then (including LATs) either the DO sends a van to collect it or it won't go anywhere until the next night

If we get a CSS have a bad breakdown then we've very limited scope for getting around that as the remaining CSS machines will have their own batches to do. Usng the iLSM won't be an option for all batches as only some batches are on the iLSMs. I believe we're due to lose one of our 2 iLSMs soon so the running batches through an iLSM will then not be an option. We're apparently getting some more CSS machines but my gut feeling is that we won't. Mid to long term, they've got to have the space available for a smaller sized PSM to go in.

I've not seen any details about the plans for Network 21 but any changes in arrival patterns into the MCs could have an affect on final dispatch times. My gut feeling is that they might have the mail arriving later into MCs which would result in final dispatch times being later.

[Woody Guthrie]

The forthcoming network review will likely change a great deal in both the mailcentre and delivery framework.

While we don't know what the future will look like we do know that it won't look much like the present so there's not much point in arguing that this and that can't happen because this and that would need to change.

Change is about the only thing that's guaranteed. I doubt some of the smaller MCs and DOs will survive the next 5 years.

[SpacePhoenix]

The forthcoming network review will likely change a great deal in both the mailcentre and delivery framework.

While we don't know what the future will look like we do know that it won't look much like the present so there's not much point in arguing that this and that can't happen because this and that would need to change.

Change is about the only thing that's guaranteed. I doubt some of the smaller MCs and DOs will survive the next 5 years.

I think the survival of any DO that can't handle a 17ton lorry must be in doubt (cheaper for RM as it means potentially less runs needed to DOs). Depending on location some of the smaller MCs if they ceased being MCs might get converted to large DOs and a number of existing DOs merged into the site

[TrueBlueTerrier]

Good luck with that - we are an old MLO covering 3 floors all fully occupied. But the largest wagon that can get in is 700 carrying 21 Yorkies.

But then we have been promised a new building since I had my first interview with Royal Mail in

1980



Apparently even with the financial pressure of being one of the most expensive DOs to run, we are still here and still no sign of being relocated.

[SpacePhoenix]

Good luck with that - we are an old MLO covering 3 floors all fully occupied. But the largest wagon that can get in is 700 carrying 21 Yorkies.

But then we have been promised a new building since I had my first interview with Royal Mail in

1980



Apparently even with the financial pressure of being one of the most expensive DOs to run, we are still here and still no sign of being relocated.

Is the site owned or leased?

[maisymoo04]

Space can i pick your brains please mate What is the late allowance for a OPG on a 35hr week in a mail centre /processing? starting at 3pm cheers pal

[TrueBlueTerrier]

Good luck with that - we are an old MLO covering 3 floors all fully occupied. But the largest wagon that can get in is 700 carrying 21 Yorkies.

But then we have been promised a new building since I had my first interview with Royal Mail in

1980



Apparently even with the financial pressure of being one of the most expensive DOs to run, we are still here and still no sign of being relocated.

Is the site owned or leased?

Owned, and grade 2 listed - well part of it is listed.

It was officially opened on October 31, 1914

[SpacePhoenix]

Good luck with that - we are an old MLO covering 3 floors all fully occupied. But the largest wagon that can get in is 700 carrying 21 Yorkies.

But then we have been promised a new building since I had my first interview with Royal Mail in

1980



Apparently even with the financial pressure of being one of the most expensive DOs to run, we are still here and still no sign of being relocated.

Is the site owned or leased?

Owned, and grade 2 listed - well part of it is listed.

It was officially opened on October 31, 1914

I can't see being split over multiple floors keeping it safe. I believe similar was said about Portsmouth MC and yet that still closed