Item stuck at Atherstone Intl RDC for over 2 weeks

rdlister · Post by **rdlister** » 08 Feb 2019, 08:56

Can anyone help, my parcel from China is stuck at Atherstone Intl RDC since 16th January. Last tracking they cannot identify delivery address. I'm based in Grays Essex. I called royal customer services and they mentioned they cannot help as they are not the carrier, but it lists below royal mail received the item. I receive these parcel routinely and royal have always delivered before without issues.

I called the Atherstone delivery office but they couldn't help either

.

Tracking details
SpeedPAK tracking #ES1000146494868OW01010001G0A
Jan 16, 2019
08:52am
Sorry, we were unable to deliver this item at 16-01-2019 as it was not possible to identify the deli
Jan 16, 2019
01:39am
Your Item was received by Delivery Office on 2019-01-16 01:39:36 and is now due for delivery today.,
Jan 15, 2019
10:09am
Atherstone Intl RDC, We've got it
Jan 15, 2019
10:09am
We have your item at Outward RDC and its on its way. More information will be available as it travel
Jan 14, 2019
16:55pm
Royal Mail Received, Received, Received
Jan 14, 2019
14:21pm
ETSF Facility Heathrow, United Kingdom, Dispatched
Jan 12, 2019
19:39pm
Flight landed in destination country
Jan 11, 2019
19:53pm
Flight departed from origin country
Jan 10, 2019
13:21pm
Export customs declaration completed
Jan 10, 2019
05:12am
Regional distribution center departed
DONGWAN, GUANGDONG
Jan 9, 2019
21:54pm
Regional distribution center arrived
DONGWAN, GUANGDONG
Jan 9, 2019
21:16pm
Consolidation facility departed
DONGGUAN, GUANGDONG
Jan 9, 2019
21:12pm
Consolidation facility arrived
DONGGUAN, GUANGDONG
Jan 9, 2019
18:02pm
Package received
Jan 9, 2019
10:19am
Shipment data received
Jan 8, 2019
19:17pm PST
Tracking number provided

Post by **SpacePhoenix** » 08 Feb 2019, 09:55

Don't think it'll be Royal Mail delivering it, that's certainly not a valid tracking number format to be coming via Royal Mail. The times and locations don't look like what you'd expect to see if it were coming through Royal Mail.

Post by **Snaggletooth** » 09 Feb 2019, 09:13

I don’t think that Royal Mail have any kind of facility in Atherstone, except for the usual local delivery office. But TNT do, so I expect TNT are the carrier. Contact them.

PickleB · Post by **PickleB** » 04 Apr 2019, 08:53

Snaggletooth wrote:I don’t think that Royal Mail have any kind of facility in Atherstone, except for the usual local delivery office. But TNT do, so I expect TNT are the carrier. Contact them.

Oh yes they do...since 2107 (link). Look up CV9 1LP both as a postcode and on Google Maps. The aerial imagery shows RM tractors and trailers, but on Street View the imagery dates from 2016, ie before RM moved in.

Richards · Post by **Richards** » 11 Jun 2019, 22:31

Atherstone intl RDC,
There is definitely something very wrong going on at the Atherstone intl RDC I've had three items that when checked on the Royal Mail track and trace was given the message that my package had been delivered their in error and was immediately being re directed and that is the last time you ever hear or see the item . Each of these items were what I would describe as attractive item and small packages .

It is just note right that mail is disappearing without trace never to be seen again and this really does need to be investigated as it is totally unacceptable . I've spoken to complaints at the Royal Mail and their escalation team have looked into it but as yet have no idea where these items have gone or who is responsible.

How many others have have "lost" mail and valuables via Atherstone intl RDC . Perhaps the consumer press need to investigate this as a priority?

Post by **Snaggletooth** » 13 Jun 2019, 07:24

Richards wrote:There is definitely something very wrong going on at the Atherstone intl RDC I've had three items that when checked on the Royal Mail track and trace was given the message that my package had been delivered their in error and was immediately being re directed and that is the last time you ever hear or see the item. Each of these items were what I would describe as attractive item and small packages .

This is mainly a forum for posties. Accusing them of theft is not likely to get you any help.

What you describe is so unlikely as to be effectively impossible. Two possibilities:

1. You are being scammed by the seller. Have you checked the tracking on RM's website?
2. The contents of the package is either being seized by customs, because it is illegal to import it to the UK (e.g. tobacco), or being officially destroyed by Royal Mail because it contravenes the Dangerous Goods Act (e.g. badly packed mobile phones). What is in the packages?

Richards wrote:It is just note right that mail is disappearing without trace never to be seen again and this really does need to be investigated as it is totally unacceptable . I've spoken to complaints at the Royal Mail and their escalation team have looked into it but as yet have no idea where these items have gone or who is responsible.

The sender needs to make a claim for loss or damage. If you are buying these items, you need to put in a claim via the seller's website.

bawz · Post by **bawz** » 20 Jun 2019, 22:05

I also have a parcel stuck at atherstone been there since the 15th

bawz · Post by **bawz** » 20 Jun 2019, 22:11

Richards wrote:Atherstone intl RDC,
There is definitely something very wrong going on at the Atherstone intl RDC I've had three items that when checked on the Royal Mail track and trace was given the message that my package had been delivered their in error and was immediately being re directed and that is the last time you ever hear or see the item . Each of these items were what I would describe as attractive item and small packages .

It is just note right that mail is disappearing without trace never to be seen again and this really does need to be investigated as it is totally unacceptable . I've spoken to complaints at the Royal Mail and their escalation team have looked into it but as yet have no idea where these items have gone or who is responsible.

How many others have have "lost" mail and valuables via Atherstone intl RDC . Perhaps the consumer press need to investigate this as a priority?

Im also having the same problem

Masonosam · Post by **Masonosam** » 19 Mar 2021, 19:45

It's a scam I finally learn the hard way. Nothing is coming from china. I purchased mini security cameras from online at a google advertised store online by name innovation space cut the long painful story short I'm still waiting since over a month. Tracking keeps say we've got it at royalmail atherstone rdc. Percel Status as never change

Post by **POSTMAN** » 21 Mar 2021, 16:34

Masonosam wrote: ↑
19 Mar 2021, 19:45
It's a scam I finally learn the hard way. Nothing is coming from china. I purchased mini security cameras from online at a google advertised store online by name innovation space cut the long painful story short I'm still waiting since over a month. Tracking keeps say we've got it at royalmail atherstone rdc. Percel Status as never change

Some are scams, not all are scams, I have recieved stuff from over there as well as my family.

TheBeardedWelshman79 · Post by **TheBeardedWelshman79** » 06 Apr 2021, 16:01

So reading on here If I've had "Item Presented to Customs Atherstone RDC" back on the 18th February, the likelihood is I'm not getting it?

lucozadenrg · Post by **lucozadenrg** » 15 Jul 2021, 08:14

My item from aliexpress got to atherstone intl rdc and was returned to sender the same day. the staff there are either lazy, incompetant, or pulling a fast one and stealing items, or both. just look here:

https://www.yell.com/biz/royal-mail-ath ... 2/#reviews

does anything leave this place?

Post by **TrueBlueTerrier** » 16 Jul 2021, 12:58

Accusing Royal Mail staff of incompetence, theft and laziness on a forum for their colleagues is hardly likely to generate a willingness to help. Thought I would mention that.

If indeed you do think they are guilty of any of your accusations there are places more appropriate to complain to.

ROYALMAILCHAT