How to spot a fake email
Royal Mail urged people to check the following:
- Check at the top. Fraudsters often use subjects or greetings that are impersonal and general, like “Attention Royal Mail Customer”.
- They may use a forged email address in the “from” field like "delivery@royalmail.com”. They may even use the Royal Mail logo. None of this guarantees the email is genuine.
The sender, subject and content may change slightly but often they:
- state there’s a parcel waiting to be collected
- ask for payment before an item can be released for delivery
- prompts you to open a link or document
- asks you to send a text message or call a phone premium rate phone number
Reporting a scam
Royal Mail advises anyone who believes this have received a scam or suspicious email or text from the postal service completes this
online form.
If you have been the victim of a payment scam, you can get a crime reference number by reporting it to your local police station.
Report the scam to Action Fraud on 0300 123 204.