We sent a parcel to a customer in Manchester , tracking details show as delivered but scribbled signature and name of recipient are incorrect .I have tried the online claim form but to no avail , it doesnt cover this topic only lost or damaged or late ?? . i am led to believe the tracking details can be used by the post office to see at which house the item was scanned, how should i proceed the online claim form would appear to be a dead end .
regards Jon
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post delivered to wrong address
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For help with tracking please see...HERE
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Implications on mail after the UK's exit from the EU
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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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Snaggletooth
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Re: post delivered to wrong address
Royal Mail have been signing for parcels for 10-11 months due to Covid. Has the customer confirmed that they haven’t received it? If so, I would proceed as for a lost parcel, but make sure you state that the customer has stated that it hasn’t been received.
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TrueBlueTerrier
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Re: post delivered to wrong address
Yep, this will help and Royal Mail will do an audit check which is where they can check the GPS location on delivery.Snaggletooth wrote: ↑23 Feb 2021, 16:59Royal Mail have been signing for parcels for 10-11 months due to Covid. Has the customer confirmed that they haven’t received it? If so, I would proceed as for a lost parcel, but make sure you state that the customer has stated that it hasn’t been received.
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