Thank you very much for your kind message. I am also not getting my hopes high, but I hope my story will have a happy ending.Discolegs wrote: ↑17 Feb 2021, 15:00Hi, sorry to read about your stressful situation. I think you’ve read my SD nightmare and whilst madly researching I met a lady via Facebook who’s passport/ vital documents also went ‘missing’ after she’d sent it special delivery to Newport in November of last year. Whilst my story doesn’t have a happy ending hers did. I don’t want to give you false hope but her paperwork and passport did finally materialise and did come back to her. It was never scanned when it arrived in Newport and to this day the tracking hasnt changed. Really hope your item turns up, don’t lose hope.
As I said, I submitted a claim this morning. In the meantime I got a reply from the Twitter team, which really says nothing:
“ I’m so sorry to hear of the problem you’ve had with a Special Delivery item of mail you’d sent, I can certainly appreciate your concerns regarding this.
Having checked the tracking I can see it looks like the item had been sent to Heathrow by mistake, however usually when this occurs it would be redirected back to the correct mail centre. Regrettably, we’ve not received any further scans since 11th February and as we’ve had no updates since we’d now have to consider this a missing item.
With this in mind I’d kindly advise you please submit a claim to us for the loss at www.royalmail.com/claims for our team to carry out further investigations and if not located, will look to compensate you.
Once again, my sincere apologies for the inconvenience and concern this has caused you, Antonello.”