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Red Triangle on tracking from China

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wapsbasm
Posts: 33
Joined: 31 Aug 2019, 01:09
Gender: Male

Red Triangle on tracking from China

Post by wapsbasm »

Hi,

I have been given a 'last mile' Royal Mail tracking number on a package from an AliExpress buyer in China (I've bought from them before with no problems). The package is on a 'Special Line' service (which usually speeds up delivery a bit). Usually I just input the tracking number on Royal Mail's website and get the details but with this number all I'm getting is a red triangle with a white exclamation mark inside. No 'we don't recognise this number' or anything, no text at all in the info box - just the symbol. According to the tracking at the Chinese end the item has reached the UK today, but I'm not getting any details at all from RM and there's no information on the website as to what this red triangle actually means. I'm assuming it isn't good. It looks like a valid number but you never can tell.

Can anyone clue me in on the meaning of the red triangle?

Thanks.
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SpacePhoenix
MAIL CENTRES/PROCESSING
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Re: Red Triangle on tracking from China

Post by SpacePhoenix »

What's the "final mile" tracking number that you've been given?
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wapsbasm
Posts: 33
Joined: 31 Aug 2019, 01:09
Gender: Male

Re: Red Triangle on tracking from China

Post by wapsbasm »

GV699104478GB

But like I say, I've not had any problem with the seller before.


EDIT: interestingly, the 'your item's journey' section has just updated with today's date and a time that I assume marks it's arrival in the UK, but no actual text informing me 'We've got it' or anything.
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TrueBlueTerrier
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Re: Red Triangle on tracking from China

Post by TrueBlueTerrier »

No idea what the warning tranle was for I have never seen it before.

But its progressing so taking into account the Covid delays it should be with youin a reasonable amount of time.
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wapsbasm
Posts: 33
Joined: 31 Aug 2019, 01:09
Gender: Male

Re: Red Triangle on tracking from China

Post by wapsbasm »

Thanks!

UPDATE: It has indeed just updated to "We've got it", so it all seems OK now. Still, it was very peculiar, I've never encountered that kind of lack of info before. Probably some kind of exciting Covid/Brexit combo or an RM site issue.

Thanks again for your help.
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