I sold items on eBay to an Austrian buyer, I sent him 2 packages with 2 different tracking numbers, one package arrived safely but the other package is in Australia as per tracking number. I really don't know what to do and most importantly what's going to happen with my package?
Can someone help??
This is the tracking number
LB503120417GB
Thanks for your suppor
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My package was supposed to go to Austria and ended up in Australia . Can someone help me please????
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For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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PauloD
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TrueBlueTerrier
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Re: My package was supposed to go to Austria and ended up in Australia . Can someone help me please????
There is nothing you can do. Although rare human errors like this happen enough that there is a process in place. Basically, there is an international agreement and AusPost will send it on to Oesterreichische Post as a matter of course.
However, the tracking may not be complete on Royal Mails site so if it works use this one to keep an eye on it progress (if it gets scanned) https://parcelsapp.com/en/tracking/LB503120417GB
Also moved from Ask Admin as the question wasn't about the site and better fits in the Customer section of this unofficial site.
However, the tracking may not be complete on Royal Mails site so if it works use this one to keep an eye on it progress (if it gets scanned) https://parcelsapp.com/en/tracking/LB503120417GB
Also moved from Ask Admin as the question wasn't about the site and better fits in the Customer section of this unofficial site.
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SpacePhoenix
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Re: My package was supposed to go to Austria and ended up in Australia . Can someone help me please????
If you google the destination address but put Australia as the country, does it come up with anything as the tracking from the Australia Post site seems a little weird:
Once they realise that it's not for Australia they'll either return it to the UK or forward it on to Austria (there's no way to know if they'll forward it via surface mail)
from that it looks as if it's entered the domestic mail network of Australia Post which makes me think that a very similar address exists in Australia but obviously a different country.In transit to next facility in SYDNEY WEST NSW Fri 29 Jan • 8:27pm
Item processed at facility SYDNEY NSW Fri 29 Jan • 2:51pm
Arrived awaiting clearance (Inbound) SYDNEY NSW Fri 29 Jan • 12:49pm
Cleared and awaiting international departure LANGLEY (GB) Tue 19 Jan • 1:04am
Once they realise that it's not for Australia they'll either return it to the UK or forward it on to Austria (there's no way to know if they'll forward it via surface mail)