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Where is my parcel?

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For information about your item being in HWDC Langley please see...HERE
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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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IceStar
Posts: 1
Joined: 23 Dec 2020, 14:20
Gender: Female

Where is my parcel?

Post by IceStar »

Hello, a month ago I ordered a parcel - 07/12 and still has not arrived in Israel. Parcel number RH081208312GB.
2020-12-15 22:34
LONDON AMU, Item Leaving the UK

2020-12-15 04:40
LANGLEY HWDC, Item Leaving the UK

2020-12-15 03:31
LANGLEY HWDC, Item Received by Royal Mail

2020-12-14 17:15
Hulme Post Office [M15 5TL], Accepted at Post Office.

2020-12-07 14:58
Sender preparing item.

help please.
TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72628
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Re: Where is my parcel?

Post by TrueBlueTerrier »

When there is a gap between Postal companies like this it usually caused by Delays in Customs.

Israel Post as late as November was reporting delays https://personal.help.royalmail.com/app ... t-bulletin
Israeli Post have advised that the lockdown declared by the Israeli Health Authorities is gradually being lifted and restrictions have been eased. However, social distancing is still required. Shopping centres remain closed, so delivery points located in these areas are unavailable. Where possible, mail is being redirected to alternative delivery points.

Signatures are not collected upon delivery. Home deliveries are continuing, subject to some restrictions, availability of staff and the Health Authorities’ application of quarantine measures in high-risk areas. Delivery delays are still likely, Force Majeure remains in place.
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