Royal Mail & Post NL tracking not matching up

[ironmonkey]

Hi guys,

just wondering whether it is normal for there to be a delay with the tracking number on RM website to reflect what has been tracked at Post NL?

for example for some days now the last update on post NL website is " arrived in the country of destination"

However on RM the tracking still shows "Netherlands, Item Leaving overseas".

from doing some googling and looking at others who have posted their tracking from Post NL to the UK the time stamp for " arrived in the country of destination" and post NL and "LANGLEY HWDC, United Kingdom, Item Received" (which is the next step on RM after "item leaving overseas") have the same data and time stamp.

this to me tells me that its the same scan for Post NL when reporting that it has arrived in the country of destination as when it reaches Langley?

So question is, is it normal for royal mail side to update the tracking info many days later while retaining the original time stamp when it actually arrived in Langley days before?

[SpacePhoenix]

It's probably stuck in customs. It wouldn't be unusual for things to get stuck in customs for 3-4 weeks pre-covid.

[ironmonkey]

Sure understand that could be the case, however how Come rm not updated to say arrived at Langley?

[SpacePhoenix]

Sure understand that could be the case, however how Come rm not updated to say arrived at Langley?

RM won't have access to it to be able to scan it until customs have released it to them

[ironmonkey]

Ah I see, just strange how post nl show it as delivered to destination country where as rm show it as dispatched from NL.

Other examples of tracking for post NL TO UK I have seen via Google search shows the same time stamp as when the parcel arrived in Langley is the same of that reported arrived in destination country on post nl tracking.

To me this looks like the same scan point for Langley?

[SpacePhoenix]

What's the tracking number?

[ironmonkey]

Also do RM tracking update on weekends for international shipments or typically during the week?

[Snaggletooth]

Most countries don't provide a tracking update when the item arrives at the destination country. Royal Mail don't. I don't think RM's tracking is configured to recognise these tracking points.

RM's tracking will update when your item clears customs.

[ironmonkey]

Here is the example tracking from Netherlands to UK, you can see the time stamps on both rm and Post NL

Item received and processed in post nl shares the same time stamp of arriving at Langley on rm tracking


Netherlands
PostNL International Mail
United Kingdom
Royal Mail
2020-07-21 11:49Halifax DO, Delivered by

Destination - Tracking consuming: 2204 ms
2020-07-21 11:49
Halifax DO, Delivered by

2020-07-21 08:58
Halifax DO, Due to be delivered today

2020-07-21 07:36
Halifax DO, Arrived at

2020-07-21 05:15
Leeds MC, Item Despatched to Halifax DO

2020-07-20 19:17
Heathrow Worldwide DC, United Kingdom, Item has left our International Processing Centre

2020-07-18 09:00
LANGLEY HWDC, United Kingdom, Item Received

2020-07-17 03:13
Netherlands, Item Leaving overseas

2020-07-16 14:27
Netherlands, Item received at

Origin - Tracking consuming: 290 ms
2020-07-18 09:00
The consignment has arrived in the country of destination

2020-07-18 09:00
The item has been processed in the country of destination

2020-07-18 09:00
The item has arrived in the country of destination

2020-07-17 04:59
The item is on transport to the country of destination

2020-07-17 03:14
The item is processed at the PostNL sorting center

2020-07-17 03:14
The item is at the PostNL sorting center

2020-07-16 14:26
Consignment received at the PostNL Acceptance Centre