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Parcel returned to NEUENSTEIN A ETOE GBA, Germany

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Costas21
Posts: 1
Joined: 10 Oct 2020, 19:55
Gender: Male

Parcel returned to NEUENSTEIN A ETOE GBA, Germany

Post by Costas21 »

Greetins
i have ordered a product from UK i live in Greece.
My order arrived at my local courier store (ACS) but never contacted me to to pick up my parcel.
the local courier ACS in Xanthi has a bad reputation you can check the google reviews here https://www.google.com/search?sxsrf=ALe ... e52aa,1,,,

Parcel number:
98284642403
Track ID
ZZ7MPXLV
ACS Parcel Number
6223363215
Reference number
RV211175153GB
Track ID
98284642403
Royal Mail Tracking no. RV211175153GB


what can i do now ? i'm willing to pay the shipping fee again. who do i need to contact?
English is not my first language so please excuse any mistakes.
Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Parcel returned to NEUENSTEIN A ETOE GBA, Germany

Post by Snaggletooth »

You need to contact the seller to send it again.