Hi all,
I'd like to know the status of my order. If I try to insert the order number on the site, this sentence appears: "Sorry, we're currently unable to confirm the status of your item with reference LP310370508GB . Please try again later".
What does it mean?
My shipping code is: LP310370508GB
P.s. my order should arrive in Italy
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Where is my item?
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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Snaggletooth
- EX POST OFFICE
- Posts: 2226
- Joined: 13 Sep 2011, 20:17
- Gender: Male
Where is my item?
It probably means that the sender hasn't posted it yet.
In theory, it could mean that the track & trace system isn't working, but I just checked with a known 'good' tracking number and that works just fine.
In theory, it could mean that the track & trace system isn't working, but I just checked with a known 'good' tracking number and that works just fine.
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Janet Brum
- Posts: 886
- Joined: 28 Sep 2016, 19:52
- Gender: Female
Where is my item?
As we are not representatives of Royal Mail, you should contact them directly: https://personal.help.royalmail.com/app ... /a_id/756/" onclick="window.open(this.href);return false;