ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE

ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!

Tracked 24 stuck in Sheffield MC since Friday?

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

This is an open forum.

Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
Dj9928
Posts: 32
Joined: 23 Dec 2010, 18:11
Gender: Male

Tracked 24 stuck in Sheffield MC since Friday?

Post by Dj9928 »

The company who sent me this item sent it early Friday morning, it arrived in Sheffield MC on Friday evening and has not moved anywhere since. Tracked 24 item. Is it lost or what do I do now?
Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Tracked 24 stuck in Sheffield MC since Friday?

Post by Snaggletooth »

Not moving for 3 working days does not equal lost when it was sent by a non-guaranteed service. There are backlogs all over the place due to Covid-19.

What you do next depends on your contract with the seller. If it doesn't arrive in the time specified in the contract then you claim from the seller.