ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE

ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!

Always stay in the "Sender preparing item" state

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

This is an open forum.
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
frank10302
Posts: 1
Joined: 22 Jun 2020, 20:34
Gender: Male

Always stay in the "Sender preparing item" state

Post by frank10302 »

I bought Father's Day gifts for my father last Thursday and plan to travel to Birmingham on Sunday to celebrate Father's Day.
Therefore, the seller uses Royal Mail Special Delivery Guaranteed 1pm and sends it out on Friday afternoon (the seller said).
I don’t know that I need to buy Saturday delivery separately to deliver on Saturday. This is my own problem.
But my tracking information always stays in "Sender preparing item"
Today is Monday, there is still no update :cry

“We're expecting it
Tracking no. JS693177477GB

The sender has let us know this item will be with us soon.”

The seller told me that he confirmed that he had delivered the package to Royal Mail for collection on Friday.
Top
Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Always stay in the "Sender preparing item" state

Post by Snaggletooth »

It was delivered to the mail centre last night, about the time you made that post. It looks like the sender did not hand it over to Royal Mail when they said they would. I would check the contract with the seller and, if it arrives later than they promised, apply for a refund from the seller.
Top
TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72628
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Always stay in the "Sender preparing item" state

Post by TrueBlueTerrier »

To add its now in the local Delivery office so its progressing as it should.
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
Top

Return to “CUSTOMERS”